Northwest Frame Repair

Application process (frame repair estimate) was a bit wonky. NW failed to send me an estimate via Quickbooks; had I not followed up with NW and requested status info, I fear that my frames would have just sat on some shelf with no flag from NW. This seems to be a glitch in the intake process.

actual refurbishment on my frames is excellent.

Very professional and courteous. Exceeded in attention to details of my request in ordering eyeglass parts. Parts were mailed, received in a timely manner and a complete order.
Northwest optical has been my go-to for several years.
My order was turn key and very reasonably priced.

Excellent service and
Excellent results

I can’t believe they were able to fix my vintage Ray-Bans! I really despaired but they did it, and so quickly. Plus they were just the nicest. Can’t recommend them enough! Thanks!

Beautiful work on the nose pads for my new glasses.
Amazing work!
Thank you.

My frames look brand new!!! Thank you so much for the fast service! ❤️

I don't know how they do it but your frames look brand new. The process is simple by mail and well worth it.

Absolutely beautiful work, they are such a pleasure to work with, definitely will ask for their help in the future

3rd time with a 10/10 experience. Reccomend for repair and for refinishing glasses

Excellent.
Process well explained and the timing for repairs and delivery of fixed glasses was right on target.
The finished product is excellent - it is great to have my favorite pair of glasses back!

excellent service and professional quality of repair. very happy and will recommend this establishment to others.

Great service and support! So happy to have my glasses back!

Great-excellent repair, good service, location, response time. Highly recommend

Staff were in my humble opinion quite professional, courteous, understanding, & extremely resourceful & not pushy all of which makes for good business on both sides. !

My glasses turned out great!! I wasn’t sure what to expect with a break right in the middle of the frame but it was amazingly put back together and now I have my favorite glasses back!!!

AWESOME! Northwest does amazing work. I'm satisfied every time so far. They've worked on two pairs of my glasses, and they've come back five-star.

Exactly what I wanted, precision restoration with thoughtful cleaning ... great company!

Excellent customer service and repair.
Looking forward to future Eyewear options

Outstanding quality workmanship and cost of service.
Highly recommended

All customer service personnel were excellent.

They did a good job in fixing my frames. They also were able to hold my repaired frames 1week while I was on vacation. Only issue was the turnaround time for the fix. It was almost a month before they were ready. Fortunately I had my old pair of glasses to use.

Have gone over and above with my order and won’t use any other companies at this point. CUSTOMER FOR LIFE

After roughly 3 years my very expensive South Korean frames had run their course. The paint had sweated off where the frame touched my skin. Because I have a nickel allergy, I was plagued w/constant skin eruptions. I must say Northwest did a great job, not only replacing the screws and stabilizing the ear pieces, but repainting the entire frame. It's a slow and pricey process they look just about new. Happy camper here.

Second time using their services. Still WOW!! They are easy to contact, stand behind their warranty and do great work. Thank you again!!

WOW!! That’s all I can say. I live in Florida any optometrist recommended Northwest frame repair as an option for my husband‘s classes. I looked online for the options and saw that I could send in the glasses. I wasn’t sure since I was sending it across the country if it actually would work. I called and spoke to Seth live and he walked me through the process. he also shared there may be two options for the glasses. One would be restoring with polish or going to an Mattt finish.
After discussing it with my husband, we decided to give it a shot. So I packed up his glasses sent it to Washington State and waited. An amazingly quick turnaround time I got Information on what it would take to repair his glasses. Email with the...

Great repair job!! Can't actually see the repair!

I had NFR restore Dad's Ray-Ban sunglasses from 1945. They look beautiful and I thank you kindly, NFR.

Excellent service and delightful personnel, will be back!

Very happy with my frames. Frames were powder coated black from a silver color. Very easy process and work is excellent.

Overall excellent experience with Northwest Frame Repair!

I trusted them with my irreplaceable vintage Guess frames that had been broken (by my dog bonking me in the face with her big ol' skull) for years.

They were super helpful and communicative and fast, and their work was great! Glasses good as new, or better than new, actually, cause they tightened up the loose screws and now they don't fall off my face when I put my head down! LOL

I've gotten glasses refurbished from Northwest three times and each has been done with top-notch care. Highly recommend their services.