Basement Builders

They recently finished our basement. The quality of the work is top notch and they finished the job even earlier than promised. All the expectations and designs are done in the beginning and then you don’t have to do anything until they are finished. They also get all the permits themselves and do third party inspection and deep cleaning in the end.
The only reason I am giving 4 stars ( I score 4.9/5 but not possible here!) is that communication can be improved. For questions or concerns, email is their communication method and usually phones go to voicemail. Some emails are not answered or late. They had the concerns under their radar but no or late responses sometimes made us wonder if they’ve seen our emails. That being said the quality and schedule of their work is designed in a way that you most probably don’t even need to contact them, but I would say that in rare cases... Read more >

4.5 stars! Well organized, project managers were solid, excellent proposal/agreement software that was easy to see what was included in the renovation project, they finished as per the agreed timeline, good communication when we needed it.
Only issue - one of the trade groups were not prepared with the supplies needed to do the job, so instead of going to get their own supplies they asked if they could use supplies that we had which we thought was not right since we were paying basement builders to supply their own supplies. Read more >

My wife and I recommend using Basement Builders for your basement development project. Knowing the right company for your project is key to success in my opinion and I picked Basement Builders solely based on their affiliation with Mike Holmes and their Google ratings. They did a great job, my wife's happy and we are not disappointed. The project was:
- 2 bedrooms, bathroom and living room, ~700sq ft
- Delivered on time and per quote
- Broken into three payments over time
- Incorporated custom cabinetry that they designed for us
- Old tiny windows replaced and cut to code size with wells
- We had nothing roughed in and they Installed all plumbing needed in the concrete with backflow valve
- Simple and easy interface with Don, Murray and Kristina. They provided ample communication on all design aspects.
- Multiple walkthroughs with Murray... Read more >

Areas for improvement:
- The review sessions felt rushed and changes weren't documented in the plans. Everything discussed should be amended to the plans on sight. This would remove any discrepancies and confusion.
- Heat. One of my biggest concerns on this project was how comfortable the basement would be. I had many discussions with people in different areas, but it was not something that anyone was familiar with. I would include this item as a separate review session, and have an itemized list of solutions to work with the client on. Read more >

The initial sales discussion was good, and I liked the initial feedback and plan regarding the project. Several other contractors gave me a quote without understanding what that amount included. I liked that the work was reviewed and corrected as needed. I liked that the level of workmanship was held to a high standard and respectfully completed within my home. Read more >

Basement Builders did our project on time and to the specs we set out. They were responsive to our questions and easy to work with. The design and planning process was simple and straightforward and the finished product was excellent. I would recommend Basement Builders to my friends and family. Read more >

Basement Builders is an amazing team that care about their clients. They build things the right way and always strive for high quality. This is my second time using basement builders and I cannot say how thankful I am for what they do. I wouldn't bother looking anywhere else if trust, workmanship and quality is what you are looking for! I also want to give Murray, Don and Kristina a special shoutout for going above and beyond in helping with the little things that matter for us! Read more >

Very clean and courteous crew. Murray answered all my questions. They made sure everything is as discussed. Highly recommend Read more >

Basement Builders recently completed our basement development. If you are looking to have your basement finished then look no further. This is the company you want. Start to finish, the project was stress free, completed on time and on budget (actually slightly under). From management to trades crews they were very professional, clean/tidy and simply did outstanding work. Big shout out to Murray Primeau for always being there to answer all of our questions and guide us through the project. We are thrilled with our new space and 100% recommend this company! Read more >

Very professional, organized and respectful service. Happy with the work that was done! Read more >

Basement Builders team was exceptional from quoting right through to finishing! Communication was tremendous throughout the whole process. Would recommend Basement Builders to anyone thinking of having there basement finished or renovated. Read more >

The initial quotation was quick and effective and the management team was good to work with. The subcontractors' workmanship was good and they were all polite and left a clean workplace. The selection process for the trims and options was clunky and not well managed leading to delays in the completion but, overall, I wouldn't hesitate to recommend Basement Builders. Read more >

Basement Builders completed our project in December 2023. We are very happy with how it turned out. The process was collaborative and Murray and Kristina did excellent work managing our project. Read more >

The quote process was easy, and all changes were updated in the quote before any work started. They started and finished on time and communicated each step during the process. Quick to answer all calls or inquiries we had. Our only regret was not doing it years ago. Read more >

The service provided was exceptional, characterized by effective communication and attention to detail. Basement Builders demonstrated a remarkable process, offering lot of options and ensuring information is provided at each stage. Our decision to engage Basement Builders has yielded utmost satisfaction. Read more >

From the moment we first reached out to Basement Builders, through to the completion of our basement development project, we had an incredible experience with the company and their entire team.

Throughout the process, we were kept very well informed of what to expect as the development of the basement transitioned from one stage to another.

The folks that worked on our basement were fantastic and great to chat with.

I would like to specifically acknowledge the amazing support we received from Kristina Dalziel and Murray Primeau.

Kristina was instrumental in helping us create the aesthetic we wanted for our basement. She envisioned the space through our eyes and masterfully pieced together colors and textures that captured the essence of the space we wanted to create.

In addition, we ran into a slight hiccup with respect... Read more >

Our family would highly recommend Basement Builders! From the start, Basement Builders proved to be exceptional collaborators. They were friendly and responded promptly to our quote request. Once we made the decision to proceed, the project kicked off within weeks. Our project manager, Murray, was incredibly knowledgeable and ensured we felt supported. Whether addressing our inquiries or providing layout recommendations, Murray's expertise was invaluable. The project was completed in less time than anticipated, and I must commend the tidy and well-maintained process. We are now enjoying the new additional space of our beautifully finished basement. A heartfelt thank you to Basement Builders! Read more >

I recently had the pleasure of working with Basement Builders to develop my basement, and I cannot speak highly enough of their outstanding service and quality craftsmanship. From the initial consultation to the final touches, every aspect of my experience with this company exceeded my expectations.

First and foremost, the team at Basement Builders demonstrated a remarkable level of professionalism throughout the entire project. From their prompt communication to their punctuality and attention to detail, they consistently exhibited a commitment to excellence that truly set them apart. I felt completely confident and reassured in their expertise from day one.

Moreover, the quality of their workmanship is unparalleled. The transformation of my basement is nothing short of spectacular, and I am thoroughly impressed with the precision and skill that went... Read more >

The Basement Builders team exceeded my expectations for my basement project. From the initial consultation to the finished product, they have been nothing but thorough, professional, friendly and helpful. My basement has turned out beautifully and my kids and I are beyond excited to enjoy this new space in our home. Thank you to Don, Murray, Brian and everyone at Basement Builders for such an easy, enjoyable and stress-free process of making my basement dreams come true. Read more >

Excellent team, delivered on time and based on the agreed quality specifications.

See you soon again! Read more >

We were extremely happy with the service and work performed. It exceeded our expectations. The entire experience was effortless and seamless. Basement Builders are true professionals and their attention to detail is unsurpassed. Basement Builders is a service orientated, customer service, focused company. They stand by their word and are committed to complete customer satisfaction. We could not provide them a higher reference or recommendation. Read more >

Quality Work and Great Communication Read more >

Quality work and great communication Read more >

Satisfied with the product delivered. Thank you!! Read more >

Excellent work. Professionals with punctuality and quality.
The teams work like clockwork in sync.
No follow up on schedule required as all the trades go through the workflow without any delays.
Post project service is prompt and efficient.

Great team.

- PJ Read more >

One word to describe - “Professionals”.
Seamless work integration with punctuality and quality.
Once the design and specs are set just sit back watch the wheels in motion in cruise control.
Different teams go through their workflow in synch and as a customer I don’t have to worry about any follow ups.

Post project service is prompt and efficient.

Excellent work. Thank you. Read more >

Top tier - quality work. Our basement looks great and the whole process was stress free. Read more >

Matthew and team has done a great work at our basement very professional and timely manner Read more >

Excellent service, great communication. These guys are very thorough and have an amazing process. We had many options to pick from and were well informed at every step. We’re very happy with our decision to go with Basement Builders. Read more >