Rocky Top HVAC, LLC

I have used Rocky Top for a number of years, and they always get the job done.

My unit had been acting strange for about less than a year we had another company come out to do maintenance on it and was told nothing was wrong even though it was acting up. Today I woke up and my unit outside stopped working and was getting very hot around 78. I called and they were on it. Came with in less than an hour and fixed the problem that should have been caught when the other company had come out. Will probably never use anyone els besides Rocky Top now!

I have used Rocky in the past. They actually installed a new hvac unit at our old house. But now in our new house our home warranty company chose who installed our new unit, Mr. Kool ( do not use them).
Anyway after the other company installed the new unit we were unable to close the closet doors in the hallway where the inside portion was (it's a split unit in our new house), the condensate pump ran continuously, and it was dripping from the coolant line, also it just looked like a hot mess.
So I made an appointment with Rocky Top and Michael came out. He was literally here for maybe 15 minutes, but immediately told me that I needed to call my home warranty company and get this fixed through them. Michael gave me a detailed list of what was wrong and what I needed to ask for to be fixed. I am so thankful that I called because I am not a hands on type of guy when it comes...

Rocky Top Air came to my home and repaired my unit, got it running and actually made me feel like I was their top priority. They took the time to explain to me the process of the repair and offered other services that I needed. They also told me they now offer Plumbing services. They wore shoe covers and respected my home, was courteous and friendly. I have used other heating and cooling companies in the past, but I will now use Rocky Top Air for all my air needs. I highly recommend them to anyone if you are looking for professionals that care about you!

Chris Cobbock was an excellent technician and a pleasure to be around.
We highly recommend this company.

Called them to check AC unit on the roof of a commercial building. Got a serviceman in a couple hours at my place. Went on roof right behind him, in less then 10min something starts sparking and AC quit working. Was told it’s a gas module need to be replaced. Ok. After I saw, decided to call someone with personal references and found out the whole unit is busted. Including the module and burned fuses and wiring. 9500$ and 2 month later they sent me invoice for their service. They don’t care it was incorrect diagnostic, don’t care how much you spent to fix after their “specialists”, don’t care if you satisfy with their service. Just pay or we will turn it into the collection. That’s exactly what I was told on the phone.

Installed new heating and air for me 6 yrs ago still working great happy and friendly also fast service