TITAN RESTORATION HAS VERY PROMPT & NICE SERVICE PEOPLE TO ASSESS THE REPAIR ISSUES WE HAD & CHECK THE DEHUMIDIFIER. WHEN IT CAME TO DOING THE PREP/ REPAIR WE HAD ISSUES. THE DEHUMIDIFIER THAT WAS LEFT FOR 13 DAYS KEPT MAKING SURGING NOISES & SHUTTING ITSELF OFF. IT WAS PUT AT THE WATER LEAK AREA THAT WAS TO BE REPAIRED & HAD WATER RUNNING DIRECTLY INTO IT DURING ANOTHER RAIN. I CALLED TITAN THAT MORNING TWICE, I NEVER RECIEVED A CALL BACK FROM THE TITAN OFFICE ABOUT THAT ISSUE. JIMMY CALLED THE NUMBER ON A TITAN BUSINESS CARD. THE SUPERVISER CAME OUT BY THE END OF THE DAY WHICH WE DIDN'T NEED BY THEN BECAUSE WE ENDED UP MOVING THE MACHINE & RESTARTING IT OURSELVES. ON ONE OF THE HUMIDITY CHECKS & THE 13TH DAY PICK-UP OF THE MACHINE , NO ONE CALLED US TO NOTIFY US OR LEFT A MESSAGE THAT TITAN WAS COMING THOSE 2 DAYS, THEY JUST SHOWED UP. THE 2 WORKERS THAT CAME TO DO THE CEILING REPAIR LEFT A LARGE AMMOUNT OF CAKED ON WET DEBRIS FROM THE REPAIR ALL THE WAY FROM THE REPAIR ROOM ,DOWN THE HALL WAY & ONTO OUR CARPETED ENTRY WAY , ONTO THE OUTSIDE ENTRY WAY MATS, DOWN THE ENTRYWAY SIDEWALK ALL THE WAY TO THE STREET & ONTO THE STREET. THE REPAIRCREW ALSO USED MY HOSE & LEFT IT CAKED WITH DEBRIS. THEY ALSO CLEANED THEIR EQUIPMENT IN NUMEROUS AREAS OF MY YARD , IN MY CACTUS GARDEN, IN MY ENTRYWAY GARDEN, IN THE WATER WELL OF MY PEAR TREE ON THE WEST SIDE OF MY YARD & ON THE YARD AT THE RIGHT OF MY ENTRYWAY & THE YARD AT THRE END OF MY WALKWAY. WHEN JIMMY SHOWED THIS DEBRIS OUTSIDE TO THE TITAN SUPERVISER THAT CAME TO CHECK OUT THE REPAIR , THE SUPERVISOR SAID THE RAIN WOULD WASH IT AWAY. TITAN SET UP A CARPET CLEANER TO CLEAN THE CARPET AFTER THE REPAIR. HE TOLD ME HE WAS TOLD TO DO THE REPAIR ROOM ONLY. THERE WAS DEBRIS DOWN THE HALLWAY , IN MY ENTRYWAY , INTO MY FAMILY ROOM, LIVING ROOM CARPET & IN MY HALL BATHROOM RUG THAT A WORKER USED. I ASKED THE CARPET CLEANER HOW MUCH HE WOULD CHARGE TO DO THE LIVING ROOM & DINING AREA BECAUSE DEBRIS WENT THRU THE WHOLE HOUSE. HE SAID IT WOULD BE $99.00 BECAUSE THAT WAS THEIR MINIMUM. THE $99 SHOULD HAVE COVERED ALL OF IT BUT HE WAS TOLD ONLY THE BEDROOM SO IT COST ME $99.00 TO FINISH THE RESTORATION CLEAN UP. I ALSO HAD TO SWEEP & TRY TO BRUSH & HOSE OFF THE CAKED ON DEBRIS ON THE SIDE WALK, ON MY HOSE, THE PAVERS , THE ENTRY RUGS & HAND PICKED DEBRIS & PAINT CHIPS OUT OF ALL MY YARD , GARDEN AREAS , SIDEWALK & STREET TO PREVENT IT FROM BEING TRACKED BACK IN. THE TITAN SUPERVISER CAME RIGHT AFTER THE CARPET CLEANER LEFT & TO PICK UP THE FINAL PAYMENT CHECK. I BROUGHT IT ALL TO HIS ATTENTION & HE SAID HE WOULD SEND SOME ONE OUT TO CLEAN IT UP & I TOLD HIM I ALREADY CLEANED & HOSED IT ALL. IT'S DRIED & CAKED ON & DOESN'T COME OFF EASILY. HE ALSO SAID IT WOULD NOT HURT MY PEAR TREE . WHY PUT SO MUCH DEBRIS IN SO MANY PLACES. I DO NOT WANT GRAY SOOT IN MY CACTUS GARDEN OR PAINT & DRYWALL & CEILING MATERIAL ALL THRU MY PLANTS & YARD. I ALSO SAID I DID NOT APPRECIATE SOMEONE USING MY HOSE & THEN LEAVING IT CAKED WITH DEBRIS. I HAVE PHOTOS OF HOW MUCH DEBRIS WAS LEFT IN MY HOME THE FIRST DAY OF THE REPAIR THAT WAS BEING TRACKED IN & OUT ALL DAY LONG & OF THE DEBRIS LEFT IN MY YARD. CLEAN UP SHOULD HAVE BEEN DONE WHEN JIMMY BROUGHT IT TO THE SUPERVISER'S ATTENTION RIGHT AFTER THE REPAIR CREW WAS DONE & LEFT ON THE SECOND DAY OF THE REPAIR. ALSO THE MASTER BEDROOM HAD A CHALKY WHITE POWDERY COATING ON EVERYTHING. I HAD TO WIPE DOWN THE WALLS, THE HEAD BOARD,THE WINDOW CILLS , THE VANITY, THE WOOD BLINDS, THE MASTER BATHROOM FLOOR & RUG. WE HAD A RESTORATION ISSUE 10 TIMES THIS LARGE MANY YEARS AGO & NEVER HAD TO CLEAN OR PICK UP ONE IOTA OF DEBRIS FROM THE REPAIR & CLEAN UP. WE WERE GIVEN TITAN TO USE BY OUR INSURANCE COMPANY. I THOUGHT WE WOULD GET THE SAME SERVICE AS WE DID MANY YEARS AGO WITH A REPAIR/RESTORATION ISSUE.
