Tailored Heating and Cooling Solutions

We used Tailored Heating & Cooling for a large bespoke installation. The quality of the work was excellent from Ben and team as well as great advice and consulting from Paul. The few minor issues we encountered have been resolved without a hassle to us.

Just want to thank Adrian from Tailored Heating & Cooling Solutions for absolutely brilliant service of our gas central heater.

We had two specific issues, and both resolved 100%, in short time, with no extra charges or stuffing around. He was spot on time, and explained everything to our satisfaction.

A terrific bloke and company, who will be our 1st call for all of our gas appliances and airconditioning needs from here on.

Professional, reliable, prompt, good communication, job quoted and installed within a week.
would use them again,
Regards
Chris Wilkes

This company are very professional, punctual, affordable, knowledgeable, excellent workmanship, clean and tidy job site, respectful and keen to ensure the end result was what was discussed and agreed.
Chris and 3 young men arrived to install the units. On arriving they listened and worked through the job to ensure we agreed on the final result.
Simon was so knowledgeable and worked with us to ensure we received an affordable solution to our wants and needs.
The office staff were reliable, courteous and scheduled the job to suit us.
I truely recommend this company!!
Thank you guys for a job well done 👏👏

A big thank you to Paul for quotation and letting us know about the government rebate scheme . Saved us $1200
Also to Josh for the installation of the Split system.
A great experience all around.
Well done to all.

Outstanding service. High quality advice. Super responsive team. Highly recommend.

My 20y/o ducted unit broke down last week and these guys had someone out the same day to come and have a look (next best was four days). We decided to go ahead with a new unit and the installer was on time, professional and answered my questions. The price doesn't SEEM as cheap as others, however Tailored Heating are honest with their quote whereas elsewhere had a lot of 'possible expenses' that I guarantee would have been added.
The office staff were absolutely fantastic too, they actually call back promptly!
Awesome work Tailored, we'll be back in future.

Danny fixed our heater in 15mins. Where a man from another company had had four goes costing around $400 and left us back at square one and telling us to get a new heater costing $4200 when our own heater was only one year out of warranty. We highly recommend the tailored heating and cooling solutions firm. Ken.

Very fast and competitive. The works performed were above par, and they always kept us informed. Highly recommend!

Excellent service. Our old heating system broke down and was unrepairable. Rob visited and gave us a competitive quote for a new system. This was supplied and installed within the agreed time frame. The removal of our old system and the new installation were carried out very quickly and efficiently. All packaging and the old heater were removed by the installers who also left the site clean and tidy. Highly recommended.

Moved into a new house and Murphy’s Law struck… the ducted heater gave up on us but Tailored Heating and Cooling did not. They were incredibly professional from reception through to contractor and the turn around time was out of this world!! We’re able to feel is fingers and toes again! I would STRONGLY recommend this business.

Ben and his apprentice Jack were great. Very easygoing and knowledgable. Ben identified the problem and his honesty in explaining the problem and how simple the solution was, was refreshing after being told otherwise from others. They arrived on time and left the place spotless after completing the work.

They were professional, kept to the time schedule and staff were easy to talk with. Their standard of work was first class & I would be happy to recommend them for split system installation.

I knew from the very moment I spoke with Paul at THCS the job was theirs. I have had reverse cycle cooling and heating systems installed at two properties and with each team that attended the jobs, they provided the most professional, careful, efficient and outstanding work with absolutely no mess at all. The technicians all work in tandem, are the most friendly crew I have met and exhibit superior work ethics. And let’s not forget the office crew such as Eleni who goes out of her way to arrange the most suitable days and times to fit in with “your” schedule - not theirs, which I found a very refreshing change. Paul is honest with his suggestions and quotes and doesn’t try to bamboozle you into purchasing products you actually don’t need. I cannot recommend this company highly enough. You can obtain all the quotes you want but I guarantee, you will always head back to THCS such...

Easy to deal with and would recommend.
Thanks guys!

Great company and people to provide great service and price. Rob staff of Carrum did a great job checking our gas inspection as well as servicing our evaporative cooling to get property up to great standard.

The staff was very polite and went above and beyond to minimise disruption and mess in the house. It was really hot and everyone worked so hard under difficult circumstances to get great aircon up and running in ONE day.

Tailored Heating & Cooling were very professional and super prompt. However they did promise us one unit and locked in an install date, only to be later told the unit wasn't actually available and then our installer was late and could not come. It was quickly rescheduled and they arrived first thing the next day. The guys were lovely and kept things clean, really impressed with the install process.

I would definitely reccomend them to others, however I think due to the stuff arounds we should have been compensated for a discount on the unit we didn't want. Overall happy with how things turned out, thank you guys 👍

I'm impressed with the speed with which the whole team worked. From quote to installation it was done in 2 weeks at a fair price. The gentleman giving us a quote was able to answer all our questions and understood our needs. Everyone who came to our house was very respectful of the space, even making sure to wipe their shoes on their way in. It's a little thing which reflected the quality of the whole service. Would highly recommend.

The lads were very accommodating and professional a credit to your business

Professional and high standard technical service. Exceptional customer service . We definitely recommend Tailored Heating and Cooling Solution.

Tailored heating was very professional and arrived when they said they would, The installation was fast and professionally carried out.
They took the time to show us how to use, and even cleaned up, leaving nothing but the aircon behind.

Dealing with this company from start to end was painless.
The installation went seamlessly, The trades were on time and very efficient
and clean, Nothing was a problem for these guys .
Would highly recommend .

We have just had ducted Evaporative Cooling installed by Tailored Heating and Cooling. Daniel and his team were very efficient, polite and helpful, and we now can't wait for a hot day!

I used Tailored heating and cooling recently to install 2 split systems and was blown away by their service. They talked me through my options and excucuited the job with absolute precision. The trades people were polite and tidy. The leading installer was very creative utilising a very small space to mount both outside units, out of the way however easily accessible should they require servicing in the future. I definitely recommend this company. Thanks so much Tailored Heating and Coolimg for such a seamless install! You out did my expectations in every way!

A great experience from start to finish. From office staff to installers. No complaints.

A+ Service. Ben was really helpful, all the changes I wanted were not a problem for him or his team. Very professional. Would definitely recommend them if you have any heating or cooling needs in your home/office.
Thanks guys.