Tailored Heating and Cooling Solutions

I recently worked with Paul, Chris, and the team at Tailored Heating and Cooling to upgrade my heating and cooling system through the VEU program, and the service was amazing from start to finish. From my first conversation with Paul, I knew I had made the right choice. I had quotes from two other local providers, but they didn’t have the same knowledge or genuine interest in what was best for me. The communication from the Tailored team was spot on, and the customer experience was seamless from sales to installation. I couldn’t recommend these guys enough!

Excellent service.

Tailored Heating and Cooling did a fantastic job installing new ducted heating and cooling in to our house recently. They were so easy to deal with and the team at our house for the two day install were professional and did a fantastic job. Since install the system has been working perfectly and I could not be happier that we chose to have THC install our system. They had competitive pricing and were able to book in and complete install quickly. I highly recommend THC if you are looking to replace your heating and cooling system.

Recommend TH&CS. Seemless experience, great people to deal with and work performed to high standards. Very happy with outcomes.

Tailored Heating and Cooling are great..
when our ducted heating system stopped working last week i called and Chris was quick to come out. He gave me all the information I required, supplied me with great price and then organised for Adrian and his team to fit our new the system all within days.. would highly recommend Tailored heating to anyone Thanks everyone

From start to finished the whole team were very approachable and professional.
My 3 installers did a great job and finished it all in good time.
I was most impressed.

Fantastic service, arrived on time, pleasant staff, could not fault anything they did, left the place clean and tidy.
Would recomend them to my friends, well done all staff!

Had the pleasure of the tailored team coming out and upgrading our switch board and installing a new aircon unit.The process was great I was always kept updated though out and there team cleaned up once the works was complete. Thank you!

We recently got our ducted gas heating unit replaced, including new vents put in. Great service at a reasonable price. Good customer service and communication throughout the process.

A relaxed professional job by lovely young men with good manners and very helpful

Great company to get our air conditioner from. Very prompt service and very friendly . Highly recommend them

The ducted heating/ cooling insurance repairs have just been completed at our home this morning and we are extremely pleased with the their professionalism and efficiency. We also found the office support staff very friendly and efficient.
I highly recommend this company.

good quality great value, very professional on time and friendly guys. cleaned up after completion.

We rang a few places for a quote and got 3 quotes. These guys were the most professional and put us at ease straight away.
Turned up in the day of install as per the agreement, installer was prepared, efficient, open to suggestions and happy to work with us for the best solution for the space available. Brilliant result and cleaned up after himself.
Highly recommend. Tradies that do what they say they will. 5 stars all day long.

I was very impressed with the team Tailored Heating & Cooling Solutions. They were communicative, organised, professional and prompt every step of the way.

Competitive quote, fast installation.
Good communication and very clean. Rubbish removed and everything left spotless inside the house.

I was very happy with Tailored Heating & Cooling Solutions. They were prompt in giving me a competitive quote and also came to replace my heater within the week.

The measure of a company is in what they do when you've paid for the heater and things do not go to plan. Tailored Heating were excellent in after sales service. The heater worked well although there was a small issue that caused the heater to turn off and on more than it should. They came and fixed the problem very quickly - no questions asked. The controller needed to be repositioned and Tailored Heating also had the small hole in the wall that resulted, expertly repaired.

I would have no hesitation in recommending this company to friends and family.

We're very happy with the work provided by Tailored H&C. From the time we contacted Tailored we had the best service. From the dealings with Eleni in the office to the quoting and then the install it was a timely and easy experience. The crew had to work under very trying weather conditions and still completed in a day. We will be using for all of our maintenance requirements in the future.

Robert made a site inspection and advised of the correct heater to install Answered all my questions and I was satisfied that it was the correct unit Brivis SP521 StarPro to replace my 35 year ond Vulcan Powerhouse A no proble4m installation by Adrian I would recommend Tailored Heating from my experience
Max C

Absolute pleasure to deal with from start to finish. Replaced faulty heating unit within 4 days of phoning for quote. Friendly staff. Would not hesitate using again. Thank you all.

Chris, Eleni, Bec and the team at Tailored Heating and Cooling were amazing. So friendly, helpful and knowledgeable. They gave me several options to choose from to suit different budgets and were able to answer questions pre, during and post installation. I ended up getting ducted heating and cooling as I needed to replace both eventually and wanted to move away from gas to solar. The wifi and Daikin app is a useful added bonus. They were punctual and completed the job quickly and left the place tidy. I would definitely recommend this company.

Booked in maintenance for 5 split systems at my home. Technician Glen was very polite, diligent and explained an issue with on of the split systems in a way that was very easy to understand. The office staff were also clear in their communication. Would 100% recommend and will be using this service again

Glenn was on time and quick to identify the problem with our evaporative cooling. He was very patient and took his boots off when he entered the house.

Professional and friendly team, great product knowledge. Recommended for your split system installations.

Awesome customer service by the staff who answered my phone call. Kind and put my mind at ease that a technician would solve my evaporative air con issues.
A technician came out the very next day and he was professional and took time to explain the issues.
Really happy with the service from this business. Definitely recommend

Contacted Tailored Heating and Cooling about our Ducted Heating Unit which was not operating properly. Not only was the team easy to deal with but the service and advice was fantastic. Chris was very professional and explained what was wrong and what was done to fix the unit. The cost was very reasonable and I would recommend them to anyone that is thinking about Heating and Cooling units.