Tailored Heating and Cooling Solutions

Had ducted split system installed by Tailored Heating and Cooling. The team were professional and installed the system quickly.
Sally was very responsive and promptly addressed my numerous questions and requests.
We initially received quotes from two other local heating/cooling businesses. Based on my dealings with these other businesses I believe Tailored Heating and Cooling (Jono) sold me a system that suits our needs and did not try and sell me unnecessary add-ons for extra money - which is why we went with them!
Highly recommend!

Exceptional service from start to finish!
The team at Tailored Heating & Cooling were professional, punctual, and genuinely focused on getting the job done right. From the initial quote through to installation, communication was clear and friendly, and the workmanship was outstanding. Everything was explained thoroughly, and they left the area spotless when the job was complete.

A special shout-out to Ben for his professionalism and personalised approach — he really took the time to understand our needs and made the whole process seamless. It’s refreshing to deal with a company that truly values quality and customer satisfaction. Highly recommend them to anyone looking for reliable heating and cooling experts!

The whole process of getting two new split system units installed was very smooth and easy. The quote was sent through promptly and we quickly organised an installation date. On the day the team was very professional and efficient. Everything is working perfectly and we are very happy with our new system!
Thank you!

Was very pleased with level of service and attention to detail. Thank you.

From the moment I spoke with Paul to arrange a visit for a quote to completing the installation with Chris & Nick, the team at Tailored Heating Cooling Solutions were very professional and thorough. Even when I had to delay installation for 2 months due to an electrical hold up at my end, Tailored Solutions were helpful and checked in regularly to make sure I didn't need any help. I've now had my 4 head multi split system in for 2 months and what a relief as I was without heating for 2 months at the start of winter. I'm so happy with my system. It is working as Paul intended and I couldn't be happier. I'm excited to have cooling in my bedroom for the first time ever so bring on summer! The installation team were a well oiled machine. A team of 6 arrived and had the old central heating dismantled and gone quickly. The entire installation process was completed in about 6 hours. All...

Fantastic work. On time and great product. Left my house clean and communication was great. Can’t thank the guys enough

Thanks so much to Ben and the team for all their work replacing the heating/cooling system and cleaning up when finished. They were easy to talk to and really great with my stickybeak dog who kept following them lol.

Tailored Heating and Cooling explained clearly what could and couldn't be done. They gave a clear appraisal after visiting on site and made great recommendations. They were prompt in ordering and installing. Any dealings on the phone and email were courteous as were everyone that came to the house. Great to deal with.

We had Tailored Heating and Cooling Solutions install a new reverse cycle ducted split system. The boys were very efficient and did an excellent job. We are very happy with the price and the results.

We replaced a gas ducted heating system with a Rinnai multi split reverse cycle system with 4 units. The installation was complicated with the units spread over 2 levels and on opposite sides of the town house.
The next day there was an issue with the installation. I sent an email in the morning and by lunchtime Chris was around and fixed it.
We got to use the cooling function for a few days and have used the heating multiple times in the last month and we are very happy with the result.
Problems happen and it is how they are dealt with that makes a big difference. I'm Very happy with the quality of service and responsiveness I received from all the team members.

We recently had some split systems installed by Tailored Heating & Cooling Solutions. We can't recommend them highly enough, from start to end they whole team were great to deal with and always on the end of the phone or email with any questions we had. Thank you

Professional and made the job easy all the way through from quote to finished job. Highly recommend and would use in the future if needed.

The girls on the phone are do polite, helpful and very cheerful.
The technician that came out was also very nice, courteous and knowledgeable...also arrived early..👍
This company is really good to deal with..

Excellent prompt service with great communication of work completed and pricing. Would highly recommend.

I recently had a reverse cycle heating and cooling system installed by Tailored Heating & Cooling Solutions, and I couldn't be happier with the experience. From the initial consultation to the final installation, the team was professional, knowledgeable, and efficient.

The technician took the time to assess my home and recommend the best system for my needs, ensuring optimal performance and energy efficiency. The installation process was smooth, with minimal disruption to my home. They arrived on time, worked diligently, and cleaned up thoroughly after the job was done.

The system itself works perfectly, providing excellent cooling throughout the house. I immediately noticed the difference in comfort and air quality. Plus, the team provided clear instructions on how to use and maintain the system, which was very helpful.

Overall, I highly...

The Tailored team is very professional, starting from the first encounter!

Paul came to do a physical site check on site, provided meaningful advice; followed by efficient & practical paper work for the quote. The customer service team made good communication about the installation schedule, followed up several times before actual installation date. Then came with the installation team, they (Rustin, Chris & Mitch) were punctual, polite, efficient, efficient with neat & tidy workmanship. Rustin & Mitch showed their caring attitude by taking off their work boots indoor without any request from us. They even cleared every single piece of waste after finishing the tasks.

Before the scheduled date, CS played safe, she called to ask for additional work schedule in case the team couldn’t complete the job in a day; at the end, the team finished...

Tailored replaced my old aircon with a Daikin Cora. I received excellent, efficient, friendly service from Paul and Chris and their entire team. Pricing was competitive, a minor electrical issue was sorted out quickly and all round, they were a pleasure to deal with. I could not be happier with the service I received from beginning to end. I highly recommend using Tailored.

Marvellous Service. The technician who came to fix our cooling system was Chris. He is very friendly and experienced professional.

I can't thank Chris and the team enough for what they have achieved with our heating and cooling. When Chris came to look at the job, I had had a well known company through looking at the same project and they basically told me we were stuffed any which way we went - Chris came in, looked over our challenging little house with cathedral ceilings and when I told him what we wanted to try, he was all for it! He did not push for it though, instead giving me quotes for different things to do and giving me the choice on which way I wanted to go. We went large, ducted heating and cooling throughout the house, with wall vents in the rooms with no roof space, and now I am sitting in a very cool house feeling so thankful that we did. The task of getting everything out from under the house and getting the new sysem in was not an easy one, but the whole team worked their butts off and got it...

It’s easy to remain a loyal customer as once again, I have received 5 star service from both the receptionist Eleni and a prompt serviceman.To say I’m grateful is an understatement as my air con broke down today .

The staff was courteous and kept me well-informed throughout the process. The service was extremely professional. At one point, there were nearly seven people involved at once, yet everything was handled efficiently and quietly, with minimal disruption.

A wonderful team and they work hard to quickly and easily fulfill their project objectives at a good price. I highly recommend them.

The whole process was professional, all tradies knew their business and they delivered in a timely and very proficient way. The whole process was seamless, excellent company to deal with.

I highly recommend Tailored Heating & Cooling for any installation or repairs to your air conditioning requirements.

The recent storm blew my evap. air-conditioning unit off my roof.
As this was an insurance job a technician came around to assess what was required to put up a new one and sent through the quote very promptly so I could get the work done ASAP. After the insurance accepted the quote Eleni set up a time and date for the workman to do the instalment. Nic and his offsider came promptly and the installation was completely swiftly. Nic even helped me put back a vent which was in pieces after I'd tried to clean it. They removed the old aircon which was in a pile next to my garage.

The whole team at Tailored Heating & Cooling were very professional, friendly and efficient.

We installed Daikin 10kW reverse cycle multi split system a couple of weeks ago and the experience with Tailored Heating & Cooling was good and satisfactory.

A couple of highlights include the initial consultation with Rob who assisted us with all our queries in details and a few rounds of phone conversation plus one site inspection. Rob was very patient and customer driven and provided us with professional advice and valuable suggestions which were critical to our project.

I had to say the installation team did a fantastic job as well, one day full day installation including removal of one redundant unit and installation of 5 indoor wall mounted units plus one external condensing unit on the deck. Due to limited underfloor space running power conduits and refrigeration pipework from the condensing unit to the far side rooms was very challenging and...