Sherlock Homes AC/Heating & Air

Reviews: 52

Average: 5 out of 5 Stars

100 NE Loop 410
San Antonio, TX 78221
United States

gave Sherlock Homes AC/Heating & Air 5 stars

10/11/19

Sherlock Homes A/C (great name!) is absolutely fantastic. Bryan was patient, professional, prompt, and exceptionally competent at diagnosing an odd problem with my AC. After having 2 other techs come out to my house to try to fix my unit, I was told by both that I would need a whole new HVAC setup. At the point where I reached out to Bryan, I was merely trying to get different quotes for new HVAC systems. I filled out some basic information on Angie's List, selected three contractors that I wanted to hear back from, and almost immediately my phone rang with a call from Bryan (I am not kidding, it could not have been more than 90 seconds from my submission online to the time he called me). He started by trying to understand the problem that I was having with my unit and asked me some questions about what the other technicians had told me. After probing through a few questions, he had me check a few things on my unit while he waited patiently on the phone and walked me through some basic steps. From I was describing to him on the phone, he was not convinced that the other technicians had diagnosed the problem correctly. He was located in San Antonio, and I am in South Austin, but he was willing to jump his car and drive the two hours to my house. Right on time, he was at my door, and after troubleshooting a few things he came to the conclusion that the problem was not in fact with my compressor unit as I had been told. Not long after that my AC was blowing cold air again. Bryan saved me literally thousands of dollars by not having to replace a perfectly good AC unit well ahead of its time. I cannot recommend him highly enough, and he will be my FIRST call for any problems with this unit in the future.

-- Kevin B

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