Sherlock Homes AC/Heating & Air LLC

FAST service. Technician arrived a bit over an hour after we called. He stayed late and was very thorough. If I had a complaint it would be the cost. But that’s the way things are with a/c repair.

I have used Sherlock for three years. I have over 20 properties. I never have an issue. Everything goes great very smart owner Bryan. Some of the times he just diagnoses it on the phone. I have use them for several issues, including installing new units and cleaning my systems out and repairing my systems. I love this company. It’s great never had a problem and anybody knows that when you have problems with the company you just work it out, but I’ve never had one with this one.

They’ve come out to my place to solve my issues on two separate occasions both just happened to be on a Sunday when I couldn’t find anyone else charge a fair price for what they did took care of business all is well will be using again in the future when necessary thanks

Brian is an AMAZING person!!
He does immediate work and is very kind. He is very reasonable and does great work. I am very grateful for his quick response to an issue at my sons home!!! Thank you very much. I will refer folks to you!!😃

Wonderful company! The only AC company we trust to come service our AC. Brian is extremely knowledgeable about HVAC and is always trying to do his best to serve you while trying to keep prices low and affordable. He came out to service our AC late one Sunday night in 2021 when it had broken down and we were desperate. He was able to quickly make the fix and promised it'd last at least through the rest of the year! We were anxious about having to purchase a new one. Well not only did it last that year but we still have it working to this day! So his repairs lasted years! We've been having some leakage happen so called him up again to come do a tune up. He also installed new vents for us in several of our rooms to help the AC cool everywhere better and it's helped! Will definitely recommend to others as the best AC company!

Quick review version: 1. Quick response. 2. Accurate diagnosis and repair 3. Reasonable cost.

Longer review version:
I woke up the other day, the COLDEST day of the year so far, to find that the furnace was not working. Of course it breaks down on the coldest day! Anyway, I was trying to remember the name of the company that had installed it 12 years ago, and drew a blank. Then I remembered that I had seen a Sherlock Homes truck in the neighborhood, and that his company is based in the area. So I went to the review page for Sherlock Homes Heating/AC and I was impressed, 5 stars overall. I read through and every one was very happy with their work - well, almost everyone. There were a couple of people who thought he was the worst person in the world, according to their reviews. It gave me pause, so I continued with his history, and it was 5 stars across the board.

Nothing short of amazing. A day prior to another big freeze to hit south Texas our heater just stopped working. But Brian was able to have our heater up and running in no time! He was knowledgeable, passionate, and very respectable. From the moment I opened my door to the moment I closed my door, I was in awe of Brian’s knowledge and service. I may have had way too many questions for him but he never once looked tired of them. I look forward to working with Brian in the future! Keep up great work sir! The Garza Family.

This is the BEST company I've ever had an experience with. I previously had a company who came to check my heater and told me I needed all kinds of parts and that my heater wasn't cycling and that they had to order parts and that it would take 10 days to get parts, and all would cost 965.00. My wife said no when they were also trying to sell me a carbon monoxide detector. I told them we would get a second Opinion so I called Sherlock Holmes, and he immediately came out on that cold day, And I'm saying bless his heart for responding because it was like having an Angel in disguise. He immediately troubleshooted the system as soon as he opened the panel. They fixed my system immediately which didn't need any parts. And his only charge was for the inspection of the system. Brian had great attitude and we could feel his great energy, very nice, very polite, and courageous, He and his...

A true Sherlockian, I’m not a customer and stumbled across this by accident trying to find a spot for fellow Holmes mystery passionates. I believe that you might have been wronged by some of the bad reviews, so I’m leaving a 5 star to even it out!

I’m intrigued, do you happen to watch Detective conan/Case Closed? It’s a great show although cartoonish, based on Sherlock Holmes!

I appreciate Bryan and Demus for coming out. My AC is working and I thank you for fixing it. Your apprentice didn't do anything wrong. Customers have the right to decline services and we need to respect that. You fixed my AC and I'm happy about it. The other added stuff you mentioned, I have the right to say "not this time and will call when I'm ready."Your words will reflect on you. You are good at what you do as a HVAC tech , no doubt.
God bless you Bryan.

Thank You- This guy saved us thousands of dollars on our repair bill. We had estimates from other HVAC companies to fix our gas furnace for $3,000 to $5,000. Sherlock Homes just replaced a part, charged us $59.00- and it worked perfectly the rest of the winter. I wouldn’t use anyone else. We were so grateful to have found him. Honest, reliable and affordable- What more could you ask for?

Explained the issue before the repair. Described the repair that was needed in detail. Arrived when stated. Saved my heater on Christmas Eve. Will be calling him back for future repair and maintenance.

Bryan was very professional and so helpful. He explained everything and was so pleasant to talk to. Call Bryan if you need AC or Heating services.

Very professional and very thorough. They take the time to look for the problem and repair what needs to be repaired. They explain what the source of the problem is and what needs to get done to fix the issue. I highly recommend using Sherlock Homes AC/Heating.

Brian was awesome ! He was so thorough and explained everything plainly. He was pleasant and nice throughout our encounter even in this heat. Will definitely be using again if anything ever goes wrong with our ac again

If you want honesty, responsiveness, great customer service and a full and complete diagnosis and repair of your system then go with Bryan and Sherlock Homes. Yes, you have to listen to the long voicemail message and no, he does not answer questions over the phone but he ALWAYS responds and will stay late to make sure the job is done correctly and completely. The pricing is fair and with your receipt you get a full description of all services provided and a complete and current assessment of your system. Keep up the great work, Bryan!

Great service, bryan had advised me the first time he did exceptional work to my system, that my Trane system wasn’t being used at full potential because of the thermostat I had. He recommended a Trane thermostat that would help with humidity and actually have system work at full potential ! I have to admit I should’ve done that sooner! As soon as Sherlock Homes finished installing the new Trane thermostat and his maintenance, we felt the difference within a couple of hours! I highly recommend Sherlock Homes!! His professionalism, integrity, and passion for his work is unmatched!! Thank you!