Rocky Top HVAC, LLC

On November 22, 2024, I awoke to no heat in a very cold house and a blank screen thermostat. I called my local longtime HVAC company. The phone wasn't answered, the website was gone, there was no way to contact the company. Then someone I trust recommended Rocky Top HVAC. The experience has been positive from Day 1. Their technician Alvin Collins came to my house that same day to diagnose the situation, get the heat up and running and soon my house was warm again. I was so impressed with Alvin's knowledge and ability. He listened to the concerns I had going forward about the reliability of the furnace itself, the thermostat and also the whole house humidifier that had never worked consistently. Buying a new thermostat was something I realized could be the solution. When the thermostat arrived Rocky Top technician Scott Effler wired it from the main floor to the humidifier in the basement. Now I can control heat AND humidity from the main floor. This should have been done when the new HVAC system was installed in March 2024 by my former and now defunct company. Rocky Top technician Scott Effler took a lot of time to get this right. It happened to be the afternoon before Thanksgiving and he treated me like I was his only customer. Getting to know the people at Rocky Top has been a blessing. I will be trusting Rocky Top for my HVAC needs going forward. Highly recommend Scott and Alvin.