7327 Oak Ridge Highway Knoxville, TN 37931


 
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1/22/24

I lost heat the first night of the snow and frigid temps they responded same day but had to order a part. My house was so cold. The technician, Charlie, was so professional and treated me like family. He helped me with my gas fireplace (since it hadn’t been used in many years) so that I could have some type of heat. It wasn’t enough to heat my house but it kept the living room warm. In a few days I had heat back and so grateful. the office staff , Camilla and Mariah, kept me posted on status of the part and ETA of repair. I am a member of RTA and have been pleased with their service checks and I recommend anyone to contact them for HVAC service. Please stay away from those “big box” companies. Charlie fixed my problem and didn’t try to pressure me into buying something I didn’t need. I also appreciated he was able to get to my house in all the ice and snow. Thank you is not enough. Read more >

Rocky Top HVAC, LLC Replied: Hi Darlene - the pleasure was ours! Thank you for your 5-star recommendation of both our office staff and the HVAC service professional Charlie, who came out to your home. We're glad we were able to provide you with a great outcome on the work and experience.
Rocky Top HVAC, LLC Replied: Hi Darlene - the pleasure was ours! Thank you for your 5-star recommendation of both our office staff and the HVAC service professional Charlie, who came out to your home. We're glad we were able to provide you with a great outcome on the work and experience.

Darlene Kitts gave Rocky Top HVAC, LLC a 5 star Review

12/14/23

Update 12/14/2023: I would like to come back add to my review and shout out Camille and Moriah that work in the office now that I know their names. They were so sweet and understanding when it came to how many times I called the office asking questions and with helping me troubleshoot and adjust to our new thermostat (which is awesome BTW) and I really appreciated they treated me like a person and didn’t get annoyed. So thank you to them for all they do and being so wonderful and helpful!

It’s rare to find local businesses that you want to go a leave a review for anymore but Rocky Top Air is awesome!! Our A/C went out at the worst possible time in this heat and they were really quick to get us scheduled. Tim that came out was professional respectful and didn’t try and oversell us on anything. He even took the time to explain everything he was doing in a way we understood... Read more >

Rocky Top HVAC, LLC Replied: Hey Celeste! Thank you so very much for taking the time to leave us this AWESOME 5-star review. We love that we were able to get you taken care of quickly and provided the 5-star service we strive to provide. Thank you for choosing Rocky Top Air and we look forward to helping you in the future...
Rocky Top HVAC, LLC Replied: Hey Celeste! Thank you so very much for taking the time to leave us this AWESOME 5-star review. We love that we were able to get you taken care of quickly and provided the 5-star service we strive to provide. Thank you for choosing Rocky Top Air and we look forward to helping you in the future...

Celeste Elizabeth gave Rocky Top HVAC, LLC a 5 star Review

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7327 Oak Ridge Highway  Knoxville,  TN   37931

 
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This business profile is powered by SoTellUs. SoTellUs gets your Five Star customer reviews on sites like Google, Facebook, Yelp, BBB, and 100's of other review sites. Video reviews builds consumer trust and confidence. Your customers are looking for five star Google reviews, Facebook reviews, Yelp reviews, BBB reviews, and other 5 star reviews. SoTellUs will give your business the podium you need to share these amazing five star reviews.

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