Northwest MORE than lived up to my expectations! I had a pair of tortoise shell acetate frames that I LOVED...but unfortunately my parrot got a little overexcited and grabbed onto the edge and cracked the frame. Initially, I went in search of another pair that I could just flip the lens into...only to find the designer no longer makes that particular frame and no store I found in my Google Search had any left in stock (I even checked in Europe since the designer was French!).
So...off to NWFR they went. I was optimistic, but to be fair, I sent them with unknown certainty of what would happen.
Communication from the word go was clear and positive. I was told what they wanted to do, given the chance to say no (not that I did and sooo glad I didn't). They got on the phone with me when I had questions. They got 2nd and in some cases 3rd opinions within their staff to ensure where we were going and what we were doing would make me happy. They even reached out every step of the way to keep me informed (I felt like an expectant father waiting for my new child).
And what I got back? WOW! They looked almost brand new. The repair is barely noticeable. You would never know these frames were as old as they are. For waaaay less than any new frames/lenses I looked at (let's face it...nice frames are expensive...and lenses are a small fortune if you need progressive), I got back a pair I loved and can expect multiple additional years of wear.
In fact, I was so happy with the experience I have another pair that I had been considering sending to get "restored" with a new powder coating—and they will be on their way shortly. This time it's a pair of metal frames that are my "back-up" pair, but have gotten pitted over time. I've got no doubt they will come back looking amazing, with new color and new life.
You can't go wrong with Northwest Frame Repair if you like your current frames, want to keep them, and need to give them a new life!
