Had tile and grout floor cleaned. They worked hard scrubbing the grout. Grout looks good. However, a lot of water was left on the floor after they were finished. I had to use towels to soak up the water. I should not have to do that based on the money I paid . But, when it dried, there were water marks over the entire floor. It looks terrible, especially when trying to sell house. So now I have to remop the floor so the water marks go away. When I pay the amount of money I did, I don’t expect to have to finish the job so it looks presentable. Very unhappy.
K&M Steam Cleaning Replied:
Deborah, thank you for bringing this to our attention. We’re sorry the floor was left in a condition that required additional work on your part. While we’re glad to hear the grout itself cleaned up well, you absolutely should not have been left with standing water or water marks across the tile...
K&M Steam Cleaning Replied:
Deborah, thank you for bringing this to our attention. We’re sorry the floor was left in a condition that required additional work on your part. While we’re glad to hear the grout itself cleaned up well, you absolutely should not have been left with standing water or water marks across the tile...