Rarely do I give out 4 stars or lower. This would be a 3.5 stars.
KR markets themselves as top notch company and for me I just didn't see it. Friendly, positive helpful people no questions, but I felt that I was managing my own account from beginning to end. Even at the work site I had to tell the workers (or try to), I was to get ridge vents on the garage as they didn't know but it was on the paperwork. Calls were made. The onsite supervisor was on site for maybe 15 minutes while work was being done. The quality of work looks good. Cleanup was great. My salesperson was great. paying the bill was great. But lack of communication and a clear timeline before, during and after of the project was lacking. What the company thinks they have is not what I experienced.
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KangaRoof Replied:
Oh no....I am so sorry that you feel that way. We don't have a last name in our system of Telkey so if you could text me the address, I want to investigate to find out where the superintendent was during your job. The communication is the whole reason we have them on site and it he wasn't, that...
KangaRoof Replied:
Oh no....I am so sorry that you feel that way. We don't have a last name in our system of Telkey so if you could text me the address, I want to investigate to find out where the superintendent was during your job. The communication is the whole reason we have them on site and it he wasn't, that...
G Telkey gave KangaRoof a
4 star Review