HOA Community Solutions

Alicia was very helpful in directing information to help with current and future requests. She was professional and fun to talk to. She gets an A+ in the real estate and customer service for her community members!

Our community came to HOA Community Solutions with a raft of issues needing immediate attention. After interviewing two other companies, we were certain that HCS had the right mix of services and expertise to make an effective difference in our community and address the urgent needs, some very unique to our neighborhood. In just the first few weeks of hiring them, our manager Natasha was able to help us prioritize and make a plan. Her presence at our board meeting helped stabilize and calm a hot situation with owners and community members. The volunteer board is already feeling the heavy burden lifted and can see a productive path forward for improving the situation in our community. We know will be able to achieve much more with Natasha’s professional support and we are so very grateful for it! Very much looking forward the progress we can make over the next few months!

I have had a really great experience with Emily Thompson. She has been so professional with me….especially when asking questions that probably seem silly. She also responds quickly, I’ve been so impressed with that. Thank you for hiring someone who is professional, kind and thoughtful in her responding emails.
Thanks again Emily….they should give you a raise!!!

I consistently receive timely, thorough, and professional responses from Emily Thompson when I reach out via email with concerns or questions.

They were friendly and helped me find a solution.

Emily has been invaluable in assisting to get our Community concerns addressed each month with her team members. Many are new and learning their positions. Thanks for your efforts and positive interactions! Looking forward to a great 2026

Alicia Holum was great and assisted me in what I requested. Returned phone calls and emails promptly.

Darla is very helpful. She tries hard to understand what is going on then offers helpful advice. I think she is a great help for our community if they would listen to her. Thank you!

I want to do a special call out to Katie Laney, who helped me at every single step of the way over a very stressful situation of figuring out the best way to not only initiate a wire transfer, but to follow it through she is an exceptional employee and provided excellent customer service above and beyond!!

Terrific! Sue was great!

As someone who works directly with property managers and homeowners, I see firsthand how well Samantha manages the property. She doesn’t just hand off tasks — she asks us to get the work done and to take care of the homeowner’s damages so they can get back to normal. She listens, communicates, and follows through. 5 stars all the way!

— Maggie King

I find the HOA community solutions to be fairly easy to use but sometimes encounter some problems with it.
Changing the set up makes it difficult at times, just get used to using it then it changes.
Thus, the less changes the better.

Alicia was very warm, professional and communicative while assisting us with our requests for information and documents. We appreciated how responsive she was which helped to ease our concerns.

Community - TrailRun Townhomes, Auburn, WA
As of June 2025, TrailRun Townhomes entered into a contract with HOA Community Solutions to manage our community. Samantha M. from HOA CS has been assigned to represent us and assist in managing our community according to the standards we have established.
Recently, Washington State experienced a historic flood emergency that significantly impacted our area. This event garnered attention both locally and nationally.
On Sunday, December 14th, our community received an emergency evacuation order in the early hours of the morning. This information was communicated to Samantha, who, going above and beyond her responsibilities, assisted the association board by personally contacting each owner within our community regarding the flood situation and the evacuation order. We have 115 units/lots in our community.
With her...

Darla is the most professional agent we have had, her work is extremely valuable. Thank you for the hard work

...because Emily Thompson is gracious, considerate, and supportive. Thank you ...

Understand my issues and solutions provided though it takes time but eventually it is worth it

I appreciate that you wrote back the sane day. I wish I understand that this is a matter of fact for the board and that you will inform them of the problem. I ask that you please let me know when you succeed in contacting them.
Michael

Professional and informative. Lindsey was friendly and provided details on how to access HOA website.

Hello Juanita: I don't have to tell you how thankful we all are, SCHHOA is, to have your Samantha Mangiola working for C/S and our SCHHOA. Samantha took upon herself to politely invite her presence at our BOD's Zoom meeting Saturday at 10:00AM. She was smart enough to perceive rough waters ahead amongst our BOD's
relative to a problem with our current Landscape company. It didn't take long for sparks to start flying between our treasure and myself, without boring you with details, there has been a smoldering discontent among our treasure and myself from the inception of our volunteerism, with SCHHOA, back in January,2025. After we both had words,
Samantha stepped in and immediately, like a swan swooning down onto its squabbling cygnets to calm the situation and restore decorum amongst us all;
without taking sides with anyone, she merely reminded us of our primary...

Meghan LOVED HOA Community Solutions

Great customer service, professional, and provided the information that I needed. Thank you.

Thank you for returning my email!!

Alicia has helped me several times with different closings. She is truly a pleasure to work with as she is not only helpful, but quick in her replies.

HOA Community Rep, Samantha, has been attentive and responsive to my inquiries. She has answered by questions within a day unless it's a Friday. I feel she is really working for me :) and not just the Trail Run Townhomes. Finally, I appreciate talking to a human, not AI where I have to repeat myself several times or the prompt that is given is not a category I want.

Natasha Irvin at HOA Community Solutions is outstanding! I just completed a complicated remodel and sale of my property. She has been incredibly responsive and helpful throughout the process. Thank you Natasha!

Review update August 2025: Again, I want to say thank you to Natasha Irvin. I just sold my property and she has been incredibly responsive to everything I have requested. She made a stressful situation significantly easier!

Prior review: I want to recognize Natasha Irvin for her outstanding customer service. I am remodeling and she is great at helping me through the HOA rules and process. Thanks Natasha!

Shelly finally cleared up a problem that has been plaguing me for a couple of years. Thank you Shelly!