Hidden Pet Fence of NY Inc

Very responsive and informative. Best price compared to other companies in the area!

Hidden Pet Fence has installed and fixed by pet fences for more than 10 years. Their service and employees are great -- responsive, caring and great at training my pets. And their products are the best in the industry.
I can't recommend them enough.

Thanks again to Hidden Pet Fence. Your professionals came in, repaired my system, trained my new puppy and fully explained the system and how to use it effectively. You guys are the best.
Two years have past and everything works like a dream.

I had trouble with my fence working. Called Hidden Pet Fence and they came out to diagnose the problem. After 3 hours of Mike working in the rain and cold trying everything he could, he could not get it to work. He suggested I get the yard re-wired. A week later Steve came out and re-wired the whole yard. It worked like a charm. About a month later it stopped working. Hidden Pet Fence got someone out here the very next day, and Nick fixed the problem free of charge. This company is top notch. They are so friendly and professional, and very easy to work with. The guys and the ladies I worked with both in the field and in the office are nothing short of incredible people. I am so glad I have finally found someone who knows what they're doing, and are so willing to help. I will never look in another direction when it comes to my Pet Fence. Thank you Hidden Pet Fence. I will be...

We love our fence!!! This company and the employees were super nice, the installer did a great job and even trained our dog the same day. We did have to call them back because our chow was a bit stubborn when the neighbors dog was outside and it would cause him to run through, but they came out quickly and enabled a "call back" feature which apparently works beyond the fence line and now he doesn't even try to go over there. Very happy with this company and their product!

I looked into other fence companies and they are very helpful since day one. Always help me out with my questions and their prices are better then there competitors.

We researched different invisible fence companies in the area but are very pleased we chose Hidden Pet Fence. They were very helpful with training and answering any questions. They are always very prompt to answer any phone messages you leave. We have had no issues with replacing collars when they stopped working. When I broke our fence line weeding they were prompt to come and repair. Overall it is great company and we have been more than happy with the product and the service.

We researched a few different companies to install a pet fence for our very active Vizsla. Ralph came out within a few days of my calling to schedule an estimate. He was friendly, polite, and professional. We chose Hidden Pet Fence because they use American-made products, have a transferable warranty other companies couldn't match, are a locally-owned company, and because they have a satisfaction guarantee, even if it means they need to return numerous times to train our dog. Mike came out to do the install, and was fantastic. He took the time to go over exactly where we wanted the line installed, and to explain how the system worked. He worked extremely well with our puppy during the training, and thoroughly explained how to continue training the pup over the coming days/weeks. I highly recommend this company. They exceeded expectations.

Nick has been pleasant, knowledgeable and informative on each of his visits out here.

They are a wonderful local company to work with! Very accommodating and knowledgeable. The installation was quick and understandable.

We recently met with Ralph and were very pleased with his presentation. Some highlights that made us go with Hidden Fence vs. Invisible Fence were that all materials are American Made, they take responsibility for training our puppy instead of "assisting the training process" and they are a local community business, making the connection that more direct. Ralph was friendly and informative in presenting all the information and we knew it would be a great fit for our Bentley! Super excited to let our buddy run free!

We found out about this hidden pet system from our dog trainer and he mentioned the company with a glowing recommendation. After we made our choice to work with them, we've been very happy with the results and our dogs learned very quickly! Happy to know they're safe and knowing they're home.

Got a quote last week and Pet Fence will be installed tomorrow. Fair price and a good warranty. Very professional answered all my questions and helped me decide what needed. Like the fact that the products are American made.

We had this fence installed a few months back and I'm very surprised at how well it works. I was a bit skeptical at first but basically this fence trains your dog to any boundary you choose. They also have this training called condition response training that's pretty cool. Definitely recommend.

This fence is amazing. Does everything it says. Love it. Every pet owner should have one

We have an Invisible Fence brand system. Hidden Pet Fence was recommended by our dog trainer, Rochester Canine Academy as an alternative solution.
Mike came out and serviced our system and had it working again. He then trained our new puppy to the system. Theodore loved him and did quite well with the training
Mike gave me a detailed outline of what to do on training, week by week. I cannot remember receiving such detailed info fro Invisible Fence.
Mike was a delight and Hidden Pet Fence is the best. SO much more reasonably priced than any competitor. I will ALWAYS call them for any servicing I need on our system. THANK YOU.

We are so glad we chose Hidden Pet Fence! Their staff was amazing!

Wonderful service, helpful staff, and easy training guide. My dog is doing great with the fence after just a couple of weeks. Thanks to Ralph and the rest of the Hidden Pet Fence team.

I have been using Hidden Pet Fence for many years now to service my Invisible Fence system, including a complete removal and reinstall for our last move. Ralph and his staff have always been great...on time, polite, and knowledgeable, and have provided a few options for whatever it was I needed. Battery plan simple enough. Pricing has always seemed fair, although can't say I shop it around.....I usually shop good service over price. Ralph recently took the time to help me with some pet advise that probably wasn't really even related to my fence. I feel fortunate to have them in my phones' contact list, like my lawn service and handyman.

Wonderful service, friendly staff and awesome with the dogs. I got a free quote within 3 days from calling, compared to others, this was the best price. They gave us a written warranty on wire, a smaller collar for the little girl and a bigger collar for the Dane, and the things that touch the dogs neck actually move in and out when the dogs move. The other companies collars are long and steel and have no give in it. The last thing that sold us on this company, is because their fence works past the line, where the others only shut off if they run past it. We had to have this for our Dane. They installed the line and stuff a week later, and the dogs were trained the same day! My husband is a retired VET and loved that the products were American made and that they are a local business. Highly recommend this place.

just want to thank the guys that were out on 4/14/15. Not only was my appointment scheduled rather quickly, the guys were prompt, courteous, and efficient at there job. Thanks for the Job Well Done!!!!

We had Ralph and Hidden Pet Fence instal a hidden fence with a rechargeable collar for our Jack Russell terrier. The service was great! He came out to give us an estimate and and to describe the way the fence works. It was installed the following week. The only issues we had was that the Time Warner line that came into the house was causing the collar to go off. They were out to fix it the following day. The service from them has been great. Since then we have been able to access the staff and get and needed assistance. I would highly suggest Ralph and Hidden Pet Fence of Rochester and the rechargeable collar!

It works perfect. 3 people said that an invisible fence would not keep my dog in and the guy gave us a guarantee that it would work. My dog is stubborn and not so smart, and the trainer had to use the collar that works past the line because of how crazy my dog is. The collar that works past the line is what we liked about the dog yard fence vs the invisible fence "company". We also chose them because they are a local company and not a huge franchise. I couldn't be happier with this company.

We loved working with this company. The fence they sold us in 1999 still works, and the 2 new puppies recently were trained to the system seamlessly, in just a week. The service Ralph gives is still wonderful even though he has grown so much since our original purchase. Great job.

OMG...we adopted a shelter dog from GRASP here in Rochester (Greece Residents Assisting Stray Pets). She is a 2+ year old, beautiful Rottweiler Lab mix, sweet, gentle and a 65 lb lap dog. Sweet, big and powerful. When we let her outside she would go crazy. We have a shed with a rabbit underneath, and if let out without supervision, she would start running around the shed like a crazy dog and it was nearly impossible to get her back without physically going out to get her. In addition to that, although we have a fenced in yard, if left alone, she would dig holes under the fence and escape to her freedom. After several trips around the neighborhood through snow, rain, mud etc., we started tying her up but that didn't make me happy so we needed an alternative.
When we first looked at Hidden Pet Fence, we couldn't initially justify the investment although if it worked, we...

After getting 3 estimates we decided to hire Ralph and his crew for our pet fence. They were great we love our new pet fence and our dogs love there freedom! We will definitely recommend them to others.

I have been using this company for 7 years. They have the best service and prices, and also have an office to go to If we need something. Their office staff is great to work with and to get a repair made on the line at my house is done quickly. We tried a different company originally for a repair and the cost were much higher and they were booked out 4 weeks. This company was there the next day for less money. High recommendation for them.

I had a great experience with hidden pet fence. I called, got a quote from 2 companies and this one was the best option. We chose them because they are a local company, and was more knowledgeable and less expensive then the other company, and they had a better warranty. Highly recommended!