Hidden Pet Fence of NY Inc

We have had the pet fence system for 20+ years. We have really had no issues. Sevice call was easy to schedule without an extensive wait. Pavel the technician was very friendly and quickly able to determine the issue and get it fixed. It was very late in the day but he stayed until everything was working satisfactorily. Thank you.

Charlotte was excellent! She came out and explained everything perfectly making the process very easy. Pavel came out for training and instantly bonded with my dog! He was very professional and did an excellent job with training my dog and making him at ease with the collar. Could not recommend them more!

Working with Hidden Pet Fence is easy with great customer service. I’d like to say thank you to Pavel for the excellent workmanship that he shows. He’s been out a couple of times, once to fix a break in the fence and now to replace the main module. he’s courteous and kind and make sure everything is working before he leaves..

We just had Pavel put in our Hidden fence. He was great with our Dog Scout. Training him and getting him to trust him.
I look forward to seeing how things go.
The Company put it in less than a week after I called and made everything very easy.
I will give another review once we see how well everything works out

We lost our dog and had work done on the yard before adopting a new dog. In spite of the broken underground wire installed 12 years ago by Hidden Pet Fence, and the late hour, Pavel was helpful, courteous, and kind with our new rescue pup. The system is now working again and we have a plan to help our dog get used to where the yard is safe and where not to go. Everyone we spoke with in the office is also knowledgable and courteous.

Pavel was great with our dogs!! Got the job done quickly and efficiently and answered all of my questions!

Pavel was great, the installation was smooth. He took the time to make sure everything was set up according to how we wanted.

Laurie is absolutely amazing. She helped me get set up with service quickly. Anytime I have any troubleshooting questions or concerns she promptly gets back to me with all the answers. Highly recommended this company!

Prompt, courteous , knowledgeable and friendly. Took care of our broken fence, provided larger collar and battery and cap for the ones we lost. Great experience!

I've had a fence for many years and it's works great. Technician Pavel showed up on time and repaired by fence which was broken by a landscaper.

Joe was very friendly and super professional during the fence maintenance and training session, I wish you had 10 more stars to give him.

Peter Sherman

Pavel was very knowledgeable and friendly explained the steps he was going to take to fix my fence. Thank you! Lori S

Laurie was vey helpful. Highly recommend for any issues with dog fencing.

Pavel did a great job

Pavel was very thorough, efficient, and professional. He was knowledgeable, answered all of our questions, and did a great job with both the install and working with our dog.

Pavel called ahead, quickly diagnosed the issue, gave instruction per the battery back up and played too w the Rottie.
Great job! Thank you!

Very friendly and efficient, thet explained everything that was done and greeted our dogs in a friendly manner. I would highly recommend them.

Pavel fixed my Hidden Pet Fence today after a disruption due to aeration. He did a great job and explained everything he did. I received a prompt appointment. We’ve been with Hidden Pet Fence for 15 years and trained numerous dogs on it.

Just had Hidden Pet Fence installed today. Pavel did a great job installing the fence and training us and our dog! Very timely and efficient. It is a pleasure to work with Pavel. My dog loves him!

I can't say enough good things about Hidden Pet Fence of NY! From the initial consultation to the final installation, their service was top-notch. Pevel, the installer, was absolutely fantastic. He took the time to understand my dog Minnie's specific needs and created a custom installation that works perfectly. What impressed me most was his patience and gentle handling of Minnie, who can be a bit skittish around new people. He made sure she was comfortable every step of the way. The salesperson, Charlotte, was also excellent at giving me options for our layout and patiently answered all of my questions. Her knowledge of the product was evident, especially knowing it's a family-owned business. Furthermore, Laurie, my main contact at the office, was incredibly helpful in handling all my questions for the free estimate and later the install appointment. She even assisted with financing,...

From start to finish, they had great customer service, great follow-through, and installation went very smoothly. The tech was great with our dog and very knowledgeable.

This fence has been working great for 9 years years now. No complaints ever. The trainers that come out are always wonderful. Definitely recommend! A+!

The technician spent time answering my questions, explaining things, and checking the electrical connections.

The folks at Hidden pet fence are always super helpful and knowledgeable. Joe was great yesterday, on time and repaired the fence quickly and was great with our pup during the training session

Very efficient, polite and excellent work!

Pavel isvery professional and courteous to our dog and us. He has a caring and calm demeanor that kept our dog at ease. Charlotte and Laurie are super easy to work with. They, too, are very professional.Highly recommend Hidden Pet Fence.

We had our yard serviced today by hidden pet fence. We previously had service from them several years agobut needed to have some additional things done, now that we have a garden😆 We were happy with our first experience so we decided to call them back. Their office support is always super helpful and friendly. Our technician Pavel was very courteous and respectful of the yard. He explained everything thoroughly, he was neat With his work and Super friendly. We highly recommend Hidden pet fence if you’re considering having an electronic fence for your fur babies

Pavel handled our installation, everything went smoothly. Very happy with service and installation