Hidden Pet Fence of NY Inc

Rob was professional, efficient and got the job done in less than half an hour. Our dog liked him, too!

Rob was excellent repair man. He was on time and courteous. fixed the break in the fence in no time!

our installer did an excellent job putting in the fence, instructing me on how to train my two dogs and helping with initial training for the lab and basset hound. It has worked well so far with no incidents, they learned the boundaries quickly. Very happy with the results so far.

Jordan, our installer, was amazing! Very quick install, excellent tutorial and training for me and my dogs. Much better than having an ugly fence and less expensive also!

Rob was honestly a fantastic help. He was able to design a perimeter for our dogs that will allow them lots of space and access to all their favorite yard hangouts. Rob was on time, prepared, tooled up and professional. He was also personable and fun to work with. Five stars for his effort and a good solution for our dog girls

There technician, Jordan, did a great job with the invisible fence, training our dog on it and making sure I had a full understanding of the steps to take. Highly recommend!

Love the pet fence,their tech Jordan came out and did a great job, was very friendly, didn't destroy the network of landscape lighting wires or irrigation. Very happy and would recommend!

I contacted HPF to recommission a 20-year old Invisible Fence system Rob, their tech, worked diligently and with true intent to make necessary repairs, etc. but it wasn't going to happen. I chose after consultation with Rob, my lawyers, and the dog who was going to be restrained to have Rob install a new system. I received reasonable discounts on the initial call and the completed new installation. As of a week later I am happy as a clam, bearded or otherwise. Strike that last remark. I am not a clam. All concerned did good honest work and I am appreciative.

Rob was very good with our dogs in training to use hidden pet fence. Gave detailed instructions for us to continue training. Great product and would recommend it.

Rob & Jordan called first and showed up in a timely fashion.they were polite, helpful and knowledgable and the electric fence was installed in short order as promised.
We were given a demonstration as to how best to train our dog to the fence and have followed the instructions to the letter to see great progress is being made.
Highly recommend using this company to anyone looking to install a pet containment fence.

John Williams

We accidentally cut our Invisible Fence while landscaping. Since Invisible Fence informed us that the earliest they could have a technician come and repair the fence was 3 months out (!), I contacted Hidden Fence of Rochester for help. Within a week, they sent Jordan to diagnose and repair the fence. He was prompt, professional and extremely knowledgeable. He repaired the fence on the spot and now we can be reassured that our dog will be safe outdoors. Thank you Hidden Fence and Jordan!

Hidden Pet Fence came to our home quickly for an invisible pet fence repair when the original installer couldn't come for more than 3 months. Jordan was the technician that responded and he finished the repair quickly, professionally and very politely. We were very pleased.

I was looking for someone to install a invisible fence for my 2 little dogs. Ralph called me and we made a deal. Rob and Jordan came down to install this to my Home here in Nunda, NY. They both were great and very good at communicating to me about this product... I would HIGHLY recommended Hidden Pet Fence of Rochester NY. Call Ralph he will take care of you!!! Hopefully you will get Rob and Jordan to come and install it. Thank you all for helping me out!

Hidden Pet Fence's customer service was impeccable; turnaround was spot on-time and cost very competitive. I high recommend them.

Jordan was on time and efficient with our fence install. His training was thorough and informative. He answered all our questions. Our dog is loving having space to roam and not needing the chain!

So nice to be able to let the dog out without hooking him up to a cable. Jordan was very professional and efficient.

I recently needed to replace the battery in my dog's Invisible Fence collar. I had no success contacting Invisible Fence of Upstate NY. to determine the status of my battery plan. Phone calls went unanswered as did attempted contact by email. I was very disappointed as I had done business with Invisible Fence for 30 years.

An internet search provided information about Hidden Pet Fence.
I contacted Hidden Pet Fence, explained my situation and was able to purchase a replacement battery.

This was a great choice. The service I was received was pleasant and professional. Staff members and owner Ralph Rizzo answered all of my questions regarding continued service for the system currently in place at my home.

Based on the service I have received I have and would recommend
Hidden Pet Fence.

Linda Coleman

The owner personally came out to give the quote and ensure the proper work would be completed. Very honest and forthcoming and did not try to UPSELL me as the other company tried to. I will be recommending them to anyone that is looking to do the hidden pet fence.

I applied for an administrative assistant position on Thursday night & met up with the owner. It was pleasure meeting up with him & hoping I get the position.

Hidden Pet Fence installed for our Dog. Jordan was great working with our dog on the training. I would highly recommend this company!

Our installer/trainer, Jordan, was very professional and informative about our system and how to acclimate or dog, Shadow. Its going very well! We couldn't be happier!

Hidden Pence Fence of NY is a great local business to purchase your electric pet fence from. The owner is very personable and comes out to provide in-person quotes. Their pricing is fair and their system is great. Our installer, Jordan was prompt in arrival and very thorough in his initial training with our dog and in providing instruction for us to effectively train our dog going forward. Highly Recommend!

Jordan was our installer for Hidden Pet Fence. He did a great job. He was on time, professional and very detail oriented. He reviewed all training aspects to ensure that our dog and family will get the best possible experience from our new fence. I highly recommend Hidden Pet Fence and Jordan!

Jordan was excellent. He was professional and well educated on the containment system. This was for a 2nd home so my dogs were somewhat familiar with the fence, but he took time to work with us and make sure we understood the training
process. Very pleased with company!

Jordan was very helpful and professional. It’s good to know Hidden Pet Fence works on many brands of dog fences.

Jordon did a great job. Very professional and knows the details of the fence and answers to all questions.

Jordan just completed my install. He did a great job and spent ample time explaining what to expect with my dog and the training. Great job Jordan!

We highly recommend Dog Yard hidden fence. Jordan had a calm, confident manner and easily worked with our scared dog. His instructions were specific and clear. We were most impressed with him. Since installation, Jordan has called since to check up on Barkley and provided some great tips and tricks as we work with our dog on getting comfortable.