My experience with First Call Restoration that began on Monday February 4, 2019 exceeded all of my expectations. My initial phone conversations which I had with Janice and Melissa from their main office were friendly, professional, and reassuring. As promised, two equally friendly and reassuring company field technicians (Nick and his helper Elijah) arrived at my house that same Monday afternoon just a few hours after the plumber finished repairing the burst water pipe that flooded my basement. Nick quickly assessed the situation and, at my request, was able to get a four man team there on early Wednesday morning to work on carefully moving out my basement contents along with the damaged wall to wall carpeting and padding. Wet areas were opened up, cleaned and treated to prevent any mold from forming and the complete drying process utilizing several industrial grade machines began that same afternoon. Photos of their progress were taken throughout day to facilitate the insurance company requirements and every question and concern that I had was completely answered in a totally professional manner. The work crew was courteous and respectful and extremely careful when moving items. Customer follow up guidelines were very simple and completely explained to me. The whole procedure was completed as scheduled and my basement is totally dry and free of any mold or mildew issues.
I am very careful about home related maintenance issues however my basement flooded because a water pipe froze from the cold and burst. This can happen to anyone but I was very fortunate to be referred to a family owed business called First Call Restoration that has an excellent reputation. I would definitely recommend them 100% to anyone who experiences a similar water problem or has a question about a damp basement or a mold issue.
Charles (Mohegan Lake, NY)
