First Call Restoration

The resident who had the work done called you magicians!!! Read more >

Due to poor ventilation in our attic, we ended up with a mold problem which required significant remediation. The First Call team explained what we should expect during the process, then did everything they said they would do while ensuring that we were adequately protected from harmful fumes etc. They did a very thorough job and their work was approved by a licensed NYS mold assessor. Problem solved. Thank you, First Call! They are a pleasure to deal with. Read more >

The First Call Restoration guys did a great job removing mold and cleaning up our basement. The team was very professional and thorough. Excellent communication before, during, and after the job was complete. Highly recommended. Read more >

We were faced with a horrible nightmare situation due to an irresponsible tenant. After 27 years and not filing any claims, our insurance company (All State...where you are NOT in good hands) would not help us out with one red cent. First Call Restoration went above and beyond to help us with this stressful situation. These days, it seems that true customer service is no longer existent, but First Call Restoration restored my faith in humanity. They are extremely responsive, professional, and they really do care and try to help out as much as they can, and, most importantly, they are honest people. If I could give them 10+ stars, I would. If you are ever faced with a situation where you need the services they provide, I highly recommend this company. A++ service...on all areas across the board! Thank you, First Call Restoration!!! Read more >

Great service. Arrived on time and took care of the issue. Naheim was polite and made sure to tell me what he was doing during the process and asked several times if I had any questions. Can't ask for more. I would call them again if needed without hesitation. Read more >

The entire project went smooothly from the beginning to end. Great job!!! Read more >

This company was very helpful, quick response, willing to work with our needs and wants. The crew that came to our house were very friendly and professional. I would highly recommend them. Thank you First Call Restoration Read more >

My remediation specialists were amazing and I couldn’t have asked for a better team. Read more >

My experience with First Call Restoration , was awesome, very professional also my questions were answered with patience. I recommend their services !!!! Read more >

We have had a problem on a Saturday night. They talked to us for a little to understand what is going on and decided based on that, they can wait until morning to get here. They showed up as agreed on and were extremely professional, kind and especially knew what they were doing.
We couldn’t be happier with the outcome and are beyond grateful they responded so quickly and avoided further damage for us Read more >

We are brand new homeowners. Two weeks into having our house, we had a leak in our refrigerator that spread to our basement ceiling. We noticed the problem at 11 pm on a Saturday, but still got a call that evening and scheduled an appointment the following morning with First Call.

Scott and Jaime were both friendly and professional. They explained how they planned to work, and they executed it quickly. They documented everything for insurance, and answered all of our questions. What’s more, Scott followed up later that day asking if we had any additional concerns.

First Call’s quick response and professional service gave us peace of mind when we encountered a serious issue with our home. Read more >

I was very happy with the quality of the work that first call did for our mold remediation. Keith kept us updated throughout the process and overall I’m very satisfied with the work. I would certainly recommend. Read more >

I had an outstanding experience with First Call Restoration. From the moment I called, their team was prompt, kind, and highly professional. They arrived on time and immediately assessed the mold situation in my home. Their attention to detail and thoroughness were truly impressive.

Throughout the entire process, they maintained a clean workspace, ensuring that there was minimal disruption to my daily routine. What stood out the most was their dependability – they kept every promise they made and provided regular updates on the progress.

Thanks to their hard work, my home is now mold-free, and I couldn’t be happier with the results. If you’re looking for a reliable and courteous mold restoration company, I highly recommend them. Read more >

Having our basement flood in a newly bought house was very stressful. Scott came out early on a Saturday and put us at ease. His expertise and experience helped us understand everything that needed to be done and he's been so nice and helpful through this whole ordeal. If I could give more stars I would. Contact First Call Restoration. There's no reason to look further. Read more >

Mike was kind and knowledgeable. He was Professional and knew his job very well. He took the time to explain everything in detail and made sure I understood what he was doing. Mike did his best to do minimal mess and even cleaned up after. I couldn't be happier with the job he and his team did. They were quick and efficient. Definitely recommend. Read more >

Prompt, proffesional responce. Great reliable service! Read more >

I don't normally leave reviews. First Call Restoration was a pleasure to deal with from the first phone call to them, to job completion. Excellent scheduling from the office. Extremely detailed appraisal. Workers, courteous, arrive on time, work hard, do a fantastic job and finish ahead of schedule. I highly recommend First Call Restoration. Read more >

Very positive experience. Our attic air handler condensation pipe joint somehow separated (our HVAC company fixed that), which caused water to leak through the master bath ceiling below. I called First Call very early morning and by day's end wet attic insulation and remaining water were removed and dehumidifier's and fans were running. Read more >

COULDN’T BE HAPPIER
I had First Call out to my house this week and am so glad I did. Mike came out and walked me through a thorough estimate that took a solid 90min of his time. He was great, explaining what was needed and why, and even prioritizing what should be done first if I was unable to afford everything at one time. His crew showed up a couple of days later. They was right on time, worked through an entire nine hour day without stop, explained what had been done and what areas I was to stay away from overnight, and they returned the following day bright and early and finished up the job. When all was done Scott took some time and explained where things were at and what the next steps should be when I’m ready. It also bears mention that all of the members of the crew were very sensitive to the fact that they were in my home handling my personal possessions. They took... Read more >

Quick and painless Read more >

Very poor communication from this company.

Mike - I have never received a call from you. I asked your tech several times to keep in touch with me because I was not present "at the time of service". Did your company respond quickly to the call from my HOA? Yes. And the techs that were sent were very nice but there was no follow up from your company. The fact is, I was out of town when the incident happened and as the owner of the condo, there has been zero communication with me about it. Read more >

Great customer service. Very thorough. Made a stressful situation as pleasant as possible! Read more >

After a major water leak in our home we called First Call Restoration for help in dealing with the damage and cleanup. They responded to the call quickly and within 2 days were here taking care of the situation. The crew were professional and courteous and explained everything they would be doing. They made sure the area was clean after the demolition work and dealt with all the debris making a difficult situation much easier to deal with. I highly recommend First Call Restoration if you ever find yourself in the unfortunate position of water damage in your home. Read more >