Highly recommend First Call Restoration. Professional, responsive and conscientious....
Fast service and very thorough. Seamless transition as they dealt directly with my insurance carrier.
First Call was excellent right from the beginning when I called concerning a mold issue in my house. Janice took the time to answer my initial questions the first time that I called with no preasure to commit to contracting with First Call. She referred me to Mike the owner when I had questions that she thought he was better suited to answer. Mike was great from beginning to end. The technicians that performed the work were also very nice and accommodating. My wife and I were very concerned about... Read More...
First Call was excellent right from the beginning when I called concerning a mold issue in my house. Janice took the time to answer my initial questions the first time that I called with no preasure to commit to contracting with First Call. She referred me to Mike the owner when I had questions th... See More
We came gone from vacation to find our hot water had spit water all over the closet. We had tricolor mold from floor to ceiling and the floor under the water heater was spongy. Called First Call at the suggestion of our insurance adjuster and were really impressed with their work. Their team came in, dried up the water, vented the moldy air outside so our inside air quality was mold free. The office staff was kind and caring with all our questions and concerns. We got our room back in good time and... Read More...
At a particularly overwhelming and stressful point in time, Nick stepped in with a calm, compassionate, and focused demeanor. Nick and Alex spent hours upon hours moving the belongings they could save and carefully discarding those they could not. Always available to answer questions, sometimes the same questions more than once because this event had not really set in yet, Nick was patient and understanding in providing guidance and direction. At the end of the project, I felt confident that my home... Read More...
Excellent in all facets. on time, great inside work, explained what they did to ease my concerns. Janice was very caring and helpful on phone. very satisfied with all personnel involved in job. 5 star rating
After calling First Call they were here the next day to evaluate and quote the job and perform mold remediation the day after that. There quick response and professional are a cut above. The experts followed protocol to a tee. Fair pricing and constant communication made an alarming situation quick ... See More
Professional team led by Mark were outstanding. They were on time always and did an amazing job!
My experience with First Call Restoration that began on Monday February 4, 2019 exceeded all of my expectations. My initial phone conversations which I had with Janice and Melissa from their main office were friendly, professional, and reassuring. As promised, two equally friendly and reassuri... See More
First Call was very responsive to our needs. Handled the insurance company who were NOT the easiest to work with. Mike recited their own law back to them and we got paid in full. John Curry. Fishkill
First Call Restoration is a family run business. They provide that personalized, empathic service one would expect from the “Ma & Pa” style business that this country was built on – rather refreshing in today’s faceless, make a $$$ trickery we deal with in corporate America today! Mike Hogan and family have put together a competent, thorough crew. He also knows all the tricks of the trade and uses that knowledge to protect your best interests. First Call should be your first move.
I highly recommend First Call Restoration for their thorough, timely, professionalism. They were knowledgeable, efficient, and dependable. The team under the direction of Mike Hogan and their entire crew of workers were all wonderful and I am forever thankful that they did the mitigation when we had burst pipes back in 2015.
We were referred to First Call from our realtor who had very happy clients who had hired them in the past. Through our whole water damaged experience, the best call we ever made was to First Call Restoration. First Call is a family-owned company who knows how important it is to due right by their clients and do so with honesty, respect, and professionalism. They actually care about the welfare of their customers and are diligent in giving them peace of mind during a very traumatic situation. Their entire team from Janice and the answering service team to Mike and his field team are friendly, empathetic, and honest. First Call worked directly with our insurance company to get an agreed scope of work and always made us feel like a priority. Janice explained the entire process and Mike even educated us on how mold grows and how to understand the moisture readings during his assessment of our home. They took out only the wet and damaged parts of the home and worked around saving anything we can reuse or reinstall such as drop ceiling panels that were not damaged from water in our finished basement. They kept everything neat and organized and cleaned up very well during and after the demolition process. We are very satisfied with the mitigation services that they provided to our water damaged home. Even though we are still fighting to settle with our insurance company and are dealing with that stress, we feel completely at ease to know that the work that First Call did left the damaged areas of our home clean, dried of any moisture, and mold free. When the weather kept fluctuating between cold and warm temperatures (our home still doesn't have heat and water), we noticed condensation in our house like it was sweating. It was easy to pick up the phone and call Janice and the rest of the office team and heed their advice on how to relieve the moisture. Mike even came to the house to read the moisture and humidity levels and make sure everything was all right and put our minds at ease. With full confidence and no reservations, we can encourage and recommend anyone who received damage to their home to make their first call be to First Call Restoration. Marilyn Almonte and Diana Monroe, from Poughkeepsie, NY
Worked with the folks at First Call a few times. Always highly satisfied!
Big thank you to Mike Hogan and his team on the latest job performed!! They consistently deliver the best service and will be the only company we recommend for remediation!!
Thank you Kelliegh !!! You made our nightmare turn into a dream, you had our back every step of this journey. They say word of mouth is the best advertising out there, my mouth is not going to stop and it's because of you Kelliegh. Don't change you are awesome!!! Once again THANK YOU!!!!!!
Received this letter last week.......Dear Mike .Here is the check for the work you did last week ($$$$) Thank you and your great crew for being so thorough and responsive under what can only be described as a "difficult situation" TriCrown Enterprises S.Bedrock Rd LA L.Green 801-944-0804
Professional and fast to arrive at emergency situations
Love Jamie, love this company.
I love this company! Always polite and courteous and they do a great job! Thank you again!
I was referred to First Call from our realtor who had very happy clients who had hired them in the past. Through our whole water damaged experience, the... more