First Call Restoration

They did a very good job dealing with an issue where a broken water pipe had soaked a lot of insulation and infrastructure. I would give them a 5 star except for one error by the crew, which was minor.
The one error was quickly addressed and corrected once I informed their team. I highly recommend.

Prompt response time. Informative at the time of estimate. Technician that came out did an amazing job.

Mike and the team did an amazing job. Not only did they help to remove the damage they worked directly with insurance. Was grateful for the the professionalism, quality and administrative support.

I called several companies throughout Westchester, First Call was the last one I reached yet most responsive and got started on the remediation work after a flood almost immediately. They were well into the clean up before other companies even responded my messages. They wore booties in the house, very clean and respectful. They finished everything in less than two days. Would recommend them for any flood or remediation work in the future, definitely keeping their number. Thank you for making a terrible situation on Christmas Eve turn out ok!

Beginning with extensive damage to my home following hurricane Irene in 2011 when another big water mediation company made matters worse, to remediating an oil burner puff- back caused by a negligent contractor, to the most recent damage from hurricane Ida, I have come to rely solely on First Call Restoration.

Not only is First Call Restoration professional, prompt, courteous, and thorough, but they are thoroughly wonderful human beings.

There is absolutely no one I would trust more than Janice, Mike., and Mike Jr and their highly-skilled and empathetic team.

The resident who had the work done called you magicians!!!

Due to poor ventilation in our attic, we ended up with a mold problem which required significant remediation. The First Call team explained what we should expect during the process, then did everything they said they would do while ensuring that we were adequately protected from harmful fumes etc. They did a very thorough job and their work was approved by a licensed NYS mold assessor. Problem solved. Thank you, First Call! They are a pleasure to deal with.

The First Call Restoration guys did a great job removing mold and cleaning up our basement. The team was very professional and thorough. Excellent communication before, during, and after the job was complete. Highly recommended.

We were faced with a horrible nightmare situation due to an irresponsible tenant. After 27 years and not filing any claims, our insurance company (All State...where you are NOT in good hands) would not help us out with one red cent. First Call Restoration went above and beyond to help us with this stressful situation. These days, it seems that true customer service is no longer existent, but First Call Restoration restored my faith in humanity. They are extremely responsive, professional, and they really do care and try to help out as much as they can, and, most importantly, they are honest people. If I could give them 10+ stars, I would. If you are ever faced with a situation where you need the services they provide, I highly recommend this company. A++ service...on all areas across the board! Thank you, First Call Restoration!!!

Great service. Arrived on time and took care of the issue. Naheim was polite and made sure to tell me what he was doing during the process and asked several times if I had any questions. Can't ask for more. I would call them again if needed without hesitation.

The entire project went smooothly from the beginning to end. Great job!!!

This company was very helpful, quick response, willing to work with our needs and wants. The crew that came to our house were very friendly and professional. I would highly recommend them. Thank you First Call Restoration

My remediation specialists were amazing and I couldn’t have asked for a better team.

My experience with First Call Restoration , was awesome, very professional also my questions were answered with patience. I recommend their services !!!!

We have had a problem on a Saturday night. They talked to us for a little to understand what is going on and decided based on that, they can wait until morning to get here. They showed up as agreed on and were extremely professional, kind and especially knew what they were doing.
We couldn’t be happier with the outcome and are beyond grateful they responded so quickly and avoided further damage for us

We are brand new homeowners. Two weeks into having our house, we had a leak in our refrigerator that spread to our basement ceiling. We noticed the problem at 11 pm on a Saturday, but still got a call that evening and scheduled an appointment the following morning with First Call.

Scott and Jaime were both friendly and professional. They explained how they planned to work, and they executed it quickly. They documented everything for insurance, and answered all of our questions. What’s more, Scott followed up later that day asking if we had any additional concerns.

First Call’s quick response and professional service gave us peace of mind when we encountered a serious issue with our home.

I was very happy with the quality of the work that first call did for our mold remediation. Keith kept us updated throughout the process and overall I’m very satisfied with the work. I would certainly recommend.

I had an outstanding experience with First Call Restoration. From the moment I called, their team was prompt, kind, and highly professional. They arrived on time and immediately assessed the mold situation in my home. Their attention to detail and thoroughness were truly impressive.

Throughout the entire process, they maintained a clean workspace, ensuring that there was minimal disruption to my daily routine. What stood out the most was their dependability – they kept every promise they made and provided regular updates on the progress.

Thanks to their hard work, my home is now mold-free, and I couldn’t be happier with the results. If you’re looking for a reliable and courteous mold restoration company, I highly recommend them.

Having our basement flood in a newly bought house was very stressful. Scott came out early on a Saturday and put us at ease. His expertise and experience helped us understand everything that needed to be done and he's been so nice and helpful through this whole ordeal. If I could give more stars I would. Contact First Call Restoration. There's no reason to look further.

Mike was kind and knowledgeable. He was Professional and knew his job very well. He took the time to explain everything in detail and made sure I understood what he was doing. Mike did his best to do minimal mess and even cleaned up after. I couldn't be happier with the job he and his team did. They were quick and efficient. Definitely recommend.

Prompt, proffesional responce. Great reliable service!

I don't normally leave reviews. First Call Restoration was a pleasure to deal with from the first phone call to them, to job completion. Excellent scheduling from the office. Extremely detailed appraisal. Workers, courteous, arrive on time, work hard, do a fantastic job and finish ahead of schedule. I highly recommend First Call Restoration.

Very positive experience. Our attic air handler condensation pipe joint somehow separated (our HVAC company fixed that), which caused water to leak through the master bath ceiling below. I called First Call very early morning and by day's end wet attic insulation and remaining water were removed and dehumidifier's and fans were running.