First off, I tried to leave a review through the QR code the hospital gave me, and it requires you to leave your name, email, and phone number, as well as agree to receive notifications just to leave a review. Not cool.
This was my first time visiting this ER and overall it was a good experience, aside from the 2 hour wait on a Wednesday at 5pm. The person at the front desk was very pleasant and apologetic about the wait. Once I did get back into a bay all the staff was very nice. Nurse Melissa and tech Fred were very nice and caring. I was put in bay 2 which is directly across from the nurse's station which affords you a view (if the curtain isn't closed). Also, every word the staff said could be heard inside the bay. I understand how busy they were that night, however my frustration, along with pain had made me on edge, and seeing doctors and nurses standing around laughing...
El Mirage 24/7 Emergency Room Replied:
Robert, thank you for taking the time to write all of this, the good and the rest of it. We will pass your thanks to Melissa, Fred and Viry, and the rest of your feedback to the team as well.
El Mirage 24/7 Emergency Room Replied:
Robert, thank you for taking the time to write all of this, the good and the rest of it. We will pass your thanks to Melissa, Fred and Viry, and the rest of your feedback to the team as well.