The experience was good, not much of a wait except that their appt scheduling is a bit unprofessional. They use texting or email to remind you of appointments but if you’re an elderly person who isn’t electronically savvy they will just miss their appointment. Also, their system changes your appointment without consulting the you, the patient, has to call back to find out why and get it resolved.
Cohen Eye Institute Replied:
Thank you, Liz, for sharing this thoughtful feedback. We’re glad to hear your visit went smoothly overall, and we truly appreciate you pointing out where our scheduling and reminder system can be improved, especially for elderly patients. We’ll be reviewing your comments with our team as we...
Cohen Eye Institute Replied:
Thank you, Liz, for sharing this thoughtful feedback. We’re glad to hear your visit went smoothly overall, and we truly appreciate you pointing out where our scheduling and reminder system can be improved, especially for elderly patients. We’ll be reviewing your comments with our team as we...
Liz Dab gave Cohen Eye Institute a
4 star Review
Read more >