Overall Titan was easy to work with. However, In providing us with an estimate of a bathroom shower restoration they neglected to tell us that the glass was not considered part of the restoration? If we had known this we would not have gone with their service as they had by far the highest estimate for the work and at the time of the estimate we were under the impression that everything in the shower would be completely restored for that estimate price. So then having to add the glass made the completion cost considerably higher. On the plus side the work was done on a rental property and the tenant was difficult to work with and Titan worked around it very well. Being a rental also meant as the owners we couldn’t be there to see the work so we had to rely pictures taken by Titan workers which also proved difficult to get. We rated them with a three star mainly because of the...
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Titan Restoration of AZ Replied:
Thank you Michael for taking the time to write such a thoughtful review. Titan does have to periodically coordinate the reconstruction schedule with a rental's tenant, difficult or easy. Occasionally, that can be a real challenge, as you know. Thank you. I appreciate the feedback on both the difficulty in getting progress pictures from our production team & the miscommunication on the estimate & the shower door. I'll be bringing both of these issues to our Operations Manager, Brian Jones,... Read More