Sherlock Homes AC/Heating & Air LLC

Quick review version: 1. Quick response. 2. Accurate diagnosis and repair 3. Reasonable cost.

Longer review version:
I woke up the other day, the COLDEST day of the year so far, to find that the furnace was not working. Of course it breaks down on the coldest day! Anyway, I was trying to remember the name of the company that had installed it 12 years ago, and drew a blank. Then I remembered that I had seen a Sherlock Homes truck in the neighborhood, and that his company is based in the area. So I went to the review page for Sherlock Homes Heating/AC and I was impressed, 5 stars overall. I read through and every one was very happy with their work - well, almost everyone. There were a couple of people who thought he was the worst person in the world, according to their reviews. It gave me pause, so I continued with his history, and it was 5 stars across the board.

Nothing short of amazing. A day prior to another big freeze to hit south Texas our heater just stopped working. But Brian was able to have our heater up and running in no time! He was knowledgeable, passionate, and very respectable. From the moment I opened my door to the moment I closed my door, I was in awe of Brian’s knowledge and service. I may have had way too many questions for him but he never once looked tired of them. I look forward to working with Brian in the future! Keep up great work sir! The Garza Family.

This is the BEST company I've ever had an experience with. I previously had a company who came to check my heater and told me I needed all kinds of parts and that my heater wasn't cycling and that they had to order parts and that it would take 10 days to get parts, and all would cost 965.00. My wife said no when they were also trying to sell me a carbon monoxide detector. I told them we would get a second Opinion so I called Sherlock Holmes, and he immediately came out on that cold day, And I'm saying bless his heart for responding because it was like having an Angel in disguise. He immediately troubleshooted the system as soon as he opened the panel. They fixed my system immediately which didn't need any parts. And his only charge was for the inspection of the system. Brian had great attitude and we could feel his great energy, very nice, very polite, and courageous, He and his...

Christine LOVED Sherlock Homes AC/Heating & Air LLC

A true Sherlockian, I’m not a customer and stumbled across this by accident trying to find a spot for fellow Holmes mystery passionates. I believe that you might have been wronged by some of the bad reviews, so I’m leaving a 5 star to even it out!

I’m intrigued, do you happen to watch Detective conan/Case Closed? It’s a great show although cartoonish, based on Sherlock Holmes!

I appreciate Bryan and Demus for coming out. My AC is working and I thank you for fixing it. Your apprentice didn't do anything wrong. Customers have the right to decline services and we need to respect that. You fixed my AC and I'm happy about it. The other added stuff you mentioned, I have the right to say "not this time and will call when I'm ready."Your words will reflect on you. You are good at what you do as a HVAC tech , no doubt.
God bless you Bryan.

First, he didn't pull a permit. Then installed a larger unit, didn't put refrigerant in it. Called it in that it wasn't working and his staff missed the missing refrigerant. Finally his contractor noticed and added some, but unit still isn't working right. Texted him about it and received many bizarre excuses, including that he was too busy making his music during the day to service our install during regular business hours. He claimed we needed duct work so we agreed, yet weeks went by and it was excuses. Code caught on that he was doing work without a permit so we had to pause. He then lied and texted me an old concrete permit for my house saying it was his approved AC permit. Code had to come again. Called off ductwork and asked for money back after the crazy texts and excuses escalated, culminating in some accusations that I am an "Irene Adler" (whatever that means!)....

First, he didn't pull a permit. Then installed a larger unit, didn't put refrigerant in it. Called it in that it wasn't working and his staff missed the missing refrigerant. Finally his contractor noticed and added some, but unit still isn't working right. Texted him about it and received many bizarre excuses, including that he was too busy making his music during the day to service our install during regular business hours. He claimed we needed duct work so we agreed, yet weeks went by and it was excuses. Code caught on that he was doing work without a permit so we had to pause. He then lied and texted me an old concrete permit for my house saying it was his approved AC permit. Code had to come again. Called off ductwork and asked for money back after the crazy texts and excuses escalated, culminating in some accusations that I am an "Irene Adler" (whatever that means!)....