Rocky Top HVAC, LLC

Well maintained and plenty of options for the kids.

We enjoy doing business with people that value their customer. Customer service off the charts !

Kind, helpful and did an amazing job! Great experience!

These fellas helped my uncle out of a major jam just before the weather turned freezing. Thanks for being so kind and expedient!

Rocky Top HVAC has one of the hardest working teams I know! They spend time with you on the phone explaining options and back up their servicing claims! After discussing the importance of routine servicing, they come or call like clock-work!

If you are looking for a new HVAC system, DO NOT USE Rocky Top Air. My boyfriend and I had them install a brand new system into our house when we moved here in January of 2021. It has NEVER worked properly. We called them after the first night because it was 50 degrees in the house.
For two years, we have never had working heat. We have had engineers from five other local HVAC companies look at the system. They each individually confirmed that the system Rocky Top Air put in was designed and installed completely incorrectly! The owner has never bothered to look at the system or even address the situation. Incompetent employees and an owner that doesn’t care… buyer beware!

I have been using them a while and they are fantastic. The girls I've talked to over the phone, Mariah and Camilla have been amazing. And the guy who recently came out, Charlie, was a life saver! I absolutely recommend them. Super fast, efficient and honest.

Update 12/14/2023: I would like to come back add to my review and shout out Camille and Moriah that work in the office now that I know their names. They were so sweet and understanding when it came to how many times I called the office asking questions and with helping me troubleshoot and adjust to our new thermostat (which is awesome BTW) and I really appreciated they treated me like a person and didn’t get annoyed. So thank you to them for all they do and being so wonderful and helpful!

It’s rare to find local businesses that you want to go a leave a review for anymore but Rocky Top Air is awesome!! Our A/C went out at the worst possible time in this heat and they were really quick to get us scheduled. Tim that came out was professional respectful and didn’t try and oversell us on anything. He even took the time to explain everything he was doing in a way we understood...

We have been on the maintenance plan for years with Rocky Top. We love our technician Tim but every technician we have had out is knowledgeable and professional. The office staff is always so pleasant when we call. They are always honest and never try and upsell. I would recommend them to everyone.