Update: Isn't that another lie. I was the person who called, not a gentleman. Yes, we were informed the leak test was required. The tech showed up unable to do a leak test because he didn't have the tools for it. Then, the second appointment was canceled, yet they showed up anyway. We had scheduled a different company to come in, and this brought confusion as a tech WAS supposed to be at our house, just NOT from rocky top. Care to elaborate on why the rep was not prepared to perform the EPA required task in the first place? Why did the guy show up the second time after i said to cancel it? I was told i was being charged for Thursday's visit, the one that the guy did not have the tools to do anything. Why is a customer being charged for a rep coming out when your company was not prepared to do the job anyway? I understand a service fee, but it feels like this is an attempt to double...
Rocky Top HVAC, LLC Replied:
Dear Cheyenne Rush,
I would like to clear this up for you. Someone called looking for service at a Hemp Farm. To be specific, to have a unit charged up. I refer to that as a gas and go. He explained his buddy fixed a leak on his unit but can't charge it. I had the office explain that we don't...
Rocky Top HVAC, LLC Replied:
Dear Cheyenne Rush,
I would like to clear this up for you. Someone called looking for service at a Hemp Farm. To be specific, to have a unit charged up. I refer to that as a gas and go. He explained his buddy fixed a leak on his unit but can't charge it. I had the office explain that we don't...
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