Scott did a great job today working on my Mitsubishi mini split. I felt that he was knowledgeable and understood the problems that I described to him. He explained to me the steps he was taking and stated that if the problem was to reoccur, he would come back and try to remedy it. He took the time to make sure the unit was operating correctly under different conditions. He was very polite and thorough in his assessment this evening. I would not hesitate to use either Scott or Tim, who has also always provided great service. Please pass on my thanks to both of these technicians!