Rocky Top HVAC, LLC

Service was great and Scott went above and beyond in making sure my HVAC unit got the attention it needed. Thank you!

I called Rocky Top after having a different service provider look at the same problem my HVAC Unit was having, but had failed when they tried to fix the issue. Rocky Top[ sent out Timothy and Gabe who were very efficient and professional. They identified the problem part and ordered it on my behalf to be installed. It was very satisfying and made be feel confident to have well trained technicians to work on my unit. Will use Rocky Top in the future to service my HVAC Unit.

Update to this review: The part came in and was installed. Unfortunately the part did not fully resolve my problem. Tim came back out a third time and found the source to why the replacement didn't work out as expected. He found and fixed the issue and finished the job. This showed me that Rocky Top holds to their word to provide the best customer service and care. I have found my sole...

This company offers wonderful service. They responded quickly and Tim, service professional, was excellent. We would highly recommend.

I’ve been a customer of Rocky Top HVAC for years and they have been fantastic! Fair prices and great maintenance plans. Most recently, Tim helped me out and he was quick and knowledgeable. A+ company!

Scheduling was simple and effective. Technician arrived early after calling to confirm. Work was great and the recommendations made to us by the technician was clear. I would recommend Rocky Top HVAC moving forward. Their maintenance plans are well priced and provide value to assess each element of your HVAC system per the plan.

Rocky top HVAC was very quick to know what our issue was with our AC unit and we have a dual unit, so they went ahead and checked both to make sure the other one was in good condition. Tim came to our house and was extremely helpful and informative on what was needed. 10/10 service and experience!!

Very good customer service. Professional and kind technicians. Technicians have a great knowledge of HVAC systems.

Thank you Alvin for the rapid diagnosis and repair of my AC unit. Glad to have someone professional quickly identify and resolve my problem. You have a customer for life in me.

Tim and Gabe just left after servicing our unit. Great service and great technicians.
Bill

My experience with Ricky Topp has always been exceptional.