Rocky Top HVAC, LLC

Alvin Collins, the Rocky Top technician, arrived as scheduled for fall checkup and maintenance on our units. He quickly identified an issue with our attic unit, proposed a viable solution and agreed to expedite the solution so as to avoid issues while we were out of town. Definitely recommend Alvin, and Rocky Top HVAC. Read more >

On November 22, 2024, I awoke to no heat in a very cold house and a blank screen thermostat. I called my local longtime HVAC company. The phone wasn't answered, the website was gone, there was no way to contact the company. Then someone I trust recommended Rocky Top HVAC. The experience has been positive from Day 1. Their technician Alvin Collins came to my house that same day to diagnose the situation, get the heat up and running and soon my house was warm again. I was so impressed with Alvin's knowledge and ability. He listened to the concerns I had going forward about the reliability of the furnace itself, the thermostat and also the whole house humidifier that had never worked consistently. Buying a new thermostat was something I realized could be the solution. When the thermostat arrived Rocky Top technician Scott Effler wired it from the main floor to the humidifier in... Read more >

Most companies when it is not working would say you need a new unit. It need a new board and ignitor. They went out of their way to find the parts an get us fixed in time for the Holiday. I have been using Rocky Top for close to 20 years. Read more >

Tim came out and was able to diagnose our problem quickly so that we could get started with repairs! Read more >

Service was great and Scott went above and beyond in making sure my HVAC unit got the attention it needed. Thank you! Read more >

I called Rocky Top after having a different service provider look at the same problem my HVAC Unit was having, but had failed when they tried to fix the issue. Rocky Top[ sent out Timothy and Gabe who were very efficient and professional. They identified the problem part and ordered it on my behalf to be installed. It was very satisfying and made be feel confident to have well trained technicians to work on my unit. Will use Rocky Top in the future to service my HVAC Unit.

Update to this review: The part came in and was installed. Unfortunately the part did not fully resolve my problem. Tim came back out a third time and found the source to why the replacement didn't work out as expected. He found and fixed the issue and finished the job. This showed me that Rocky Top holds to their word to provide the best customer service and care. I have found my sole... Read more >

This company offers wonderful service. They responded quickly and Tim, service professional, was excellent. We would highly recommend. Read more >

I’ve been a customer of Rocky Top HVAC for years and they have been fantastic! Fair prices and great maintenance plans. Most recently, Tim helped me out and he was quick and knowledgeable. A+ company! Read more >

Scheduling was simple and effective. Technician arrived early after calling to confirm. Work was great and the recommendations made to us by the technician was clear. I would recommend Rocky Top HVAC moving forward. Their maintenance plans are well priced and provide value to assess each element of your HVAC system per the plan. Read more >

Rocky top HVAC was very quick to know what our issue was with our AC unit and we have a dual unit, so they went ahead and checked both to make sure the other one was in good condition. Tim came to our house and was extremely helpful and informative on what was needed. 10/10 service and experience!! Read more >