Have been a loyal customer for many years. The office and service tech have always been the best. Recently, I was having trouble with my HVAC and contacted RT to have them come out. At that time I made them aware that no one had contacted me to schedule my Spring maintenance. I was told their office should have set up the appt. When they came to my house I explained water had been leaking in the garage area. There was a large stain still visible. He said capacitator was bad and needed to be replaced. I agreed to that. The charge was $120.00 (Freon), $127.50 (capacitator), $85 (Service Diagnostic). I was charged for a refrigerant leak of $120.83 which I was told later by the service manager was not performed at my house. The tech guy told me I could have saved $50 if I was part of their contract system. I told him I was, and that is why he came to my house today to perform my Spring...
Lisa Hudson Webb (Mezereon) gave Rocky Top HVAC, LLC a
1 star Review
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