please do not use this company for any kind of contract on an a/c unit. My friend has had issues for multiple weeks now with them scheduling to finish installing their a/c. They said they would not come out and finish the service until they get paid some of the money with nothing fully finished. It is messed up for a contractor to start asking for their money when the whole job is not completed. The guy that was in charge of scheduling did his job but, a sales lady decided since they aren’t getting their commission or money for the job until it’s done that she would reschedule the job . It is 97 degrees outside with a higher heat index and you are making people suffer in this kind of heat. The lady that is the sales rep should not be able to change the schedule that is complete negligence and terrible customer service. Also, they are doing some shady charges and the financial place...
Rocky Top HVAC, LLC Replied:
I'm so sorry you feel this way about our company. We strive to have great customer service before, during, and after the sale. This job did have some complications that caused some scheduling issues that were outside of our control. It is a busy time of season and it is challenging to make it...
Rocky Top HVAC, LLC Replied:
I'm so sorry you feel this way about our company. We strive to have great customer service before, during, and after the sale. This job did have some complications that caused some scheduling issues that were outside of our control. It is a busy time of season and it is challenging to make it...
Desirae Baldivid gave Rocky Top HVAC, LLC a
1 star Review
Read more >