Rocky Top HVAC, LLC

Rachel LOVED Rocky Top Air, Inc

please do not use this company for any kind of contract on an a/c unit. My friend has had issues for multiple weeks now with them scheduling to finish installing their a/c. They said they would not come out and finish the service until they get paid some of the money with nothing fully finished. It is messed up for a contractor to start asking for their money when the whole job is not completed. The guy that was in charge of scheduling did his job but, a sales lady decided since they aren’t getting their commission or money for the job until it’s done that she would reschedule the job . It is 97 degrees outside with a higher heat index and you are making people suffer in this kind of heat. The lady that is the sales rep should not be able to change the schedule that is complete negligence and terrible customer service. Also, they are doing some shady charges and the financial place...

The technician called ahead, was on time, friendly and provided valuable info on maintaining my system. A fairly minor adjustment was made which will save me money in the future. And the cost was very reasonable! I have used Rocky Top Air for several years and have always received good service.

Shirley LOVED Rocky Top Air, Inc

they're good.

they're good

Scott who handled my hvac inspection was very helpful, answered questions and did such a thorough job. He was kind and thoughtful.

Came home to find that they talked my wife into a $470 charge to change out a $12 part. This was after a 2nd trip when they were unable to fix the unit with their guess work on the 1st. This place used to be a good AC company but has turned very crooked and predatory as of lately. Will not be returning as a customer!

I called Rocky Top at ~7:30pm this evening after getting home from work and noticing my home's AC was out. Tim ended up getting to my house by 8:30ish and was done a little after 9. Very efficient, professional, and even taught me a few things about my AC unit. If I need to, will definitely be using Rocky Top Air again.