So 9.30am on a cold 23rd of December and a bunch of family members due in the pm, the outside fan stopped abruptly and noisily in the middle of a heating cycle and after 10 minutes I still couldn't get it to start again. After turning it off at the thermostat', something in the furnace was still whirring and now steam is pouring from the unit. So fearing the worst I shut it down completely
I called one company and got "leave a message", called another who took all my details and then said "we can get someone there on the 2nd of January!" Called these guys and said they could get a technician there between ten and one pm. Five minutes later I got a call saying he would be there in ten minutes. Enter Maged, of whom I cannot speak too highly. The consummate professional, he assessed the situation and clearly explained what had happened. Defrost mode, who knew!...
Joanne Oliver gave Residential Express Heating & Air a
5 star Review
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