Starting with the day when I had called to inquire about an appointment, I got through easily and was able to obtain an appointment as early as the next morning (8am-10am). I had initially called for a possible pipe leak (I have sub-floors). The next morning, I received a call from Arthur just a few minutes shy of 8am, that he was in route to my residence. Arthur arrived around the time he stated. Introduced himself with a handshake. We talked about my concerns and he explained to me his professional thoughts and what steps it will take to achieve his findings. I loved this because I've had services provided before (diff company) and none has been this communicative. This allowed me to trust in Arthur's work and knowing he is in my home. When Arthur was done with crawling under my home, he provided pictures of my pipes/hvac under my home. While we have never gone under my home before,...