We used Outback as we hoped a bigger company would provide a better product and experience than a small company. Overall I would NOT recommend this company, nor would I use them again. Pros: the crew was great, nice and professional Cons: from sales to implementation there were many issues in communication, part of the construction had to be taken down and rebuilt due to incorrect installation, the project was to take three weeks and it took over five months, the end result was awful, so we had to pay MORE for the job just to look complete. I specifically asked what we’d need to do after the job if anything, and there were a LOT of surprises. The PM and CSR were very kind and did the best they could do. I believe the issue starts from the ownership. I am sick to my stomach knowing how much we paid and how terrible the experience was for us. WO is their fav acronym - Additional Work...
Outback Deck, Inc. Replied:
Mr. & Mrs. Parker, I feel terrible that your experience with Outback Deck failed to meet the expectation we set forth. To read your summary is disheartening and one we take very seriously.
We admit we did have some issues. We worked diligently to correct them even having the manufacturer's...
Outback Deck, Inc. Replied:
Mr. & Mrs. Parker, I feel terrible that your experience with Outback Deck failed to meet the expectation we set forth. To read your summary is disheartening and one we take very seriously.
We admit we did have some issues. We worked diligently to correct them even having the manufacturer's...
Christy Parker gave Outback Deck, Inc. a
1 star Review
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