In an age where customer service seems like a thing of the past, Northwest Frame Repair did not get the memo. It has been a very long time, if ever, that I have experienced the level of professionalism, communication, craft and care this company delivered. No one in NYC would touch my broken vintage Sergio Valente glasses. The arm snapped and the frames were old and dry. They told me no one anywhere would be able to fix them.. Someone in the store slipped me Northwest's number suggesting I call them, like it was a secret.
I went home and called and they answered the phone. Can we just start with that? They asked for photos and a recap of what had happened and then gave me their address to send the glasses to. They said they would evaluate and get back to me in a day or two. They were not only able to fix the glasses but express them to where I was traveling to. Within one week...
Tricia Joyce gave Northwest Frame Repair a
5 star Review
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