Northwest MORE than lived up to my expectations! I had a pair of tortoise shell acetate frames that I LOVED...but unfortunately my parrot got a little overexcited and grabbed onto the edge and cracked the frame. Initially, I went in search of another pair that I could just flip the lens into...only to find the designer no longer makes that particular frame and no store I found in my Google Search had any left in stock (I even checked in Europe since the designer was French!).
So...off to NWFR they went. I was optimistic, but to be fair, I sent them with unknown certainty of what would happen.
Communication from the word go was clear and positive. I was told what they wanted to do, given the chance to say no (not that I did and sooo glad I didn't). They got on the phone with me when I had questions. They got 2nd and in some cases 3rd opinions within their...