Went through Costco to get a quote on only two windows. I let the rep know I’d like to think about the quote because the price point seemed a little high. After a follow up email I let the rep know that everyone I talked to was flabbergasted at the price they quoted me for only two windows and I would be looking for other options. The rep responded back telling me that if price was my problem maybe a “Lower grade” window would be better for my budget. I found it rude, offensive and condescending for the rep to assume my budget is the issue and not that I don’t want to get ripped off while Costco gets their kickback and the rep meets their “volume” marks for bonuses. It’s a shame that I get treated differently because I only need 2 windows and not a huge house l full of windows. Even if other quotes I get back are similar price points, due to my experience with this rep, I will NOT be...
Nex-Gen Windows & Doors Replied:
Hi Kaitlyn, we apologize for any misleading communication that may have been taken away from your experience with our team. Our mission is to provide the best products, highest level of service, with a commitment to achieve our customers expectations with their window and door replacement...
Nex-Gen Windows & Doors Replied:
Hi Kaitlyn, we apologize for any misleading communication that may have been taken away from your experience with our team. Our mission is to provide the best products, highest level of service, with a commitment to achieve our customers expectations with their window and door replacement...
Kaitlyn Brown gave Nex-Gen Windows & Doors a
1 star Review
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