Our experience with Next-Gen windows was a wild ride.
They replaced the windows in our home in the fall of 2022. Their crew worked fairly quickly through the installation, but they also made a number of deviations from the plan; installing low grade composite board window sills when they 'didn't have the appropriate wood on hand' for the solid wood sills we had paid for and installing a 3" tall frame at the base of our sliding door instead of reframing the top of the opening, unnecessarily creating a tripping hazard in hopes of finishing our job more quickly. Ultimately they rectified these issues only after we complained repeatedly.
All seemed well and our new windows were warmer than the previous ones as the cold weather arrived. Flash forward to the spring of 2023, and when we received the first spring rains, multiple windows immediately began leaking...
Nex-Gen Windows & Doors Replied:
Hi, Benjamin. Thank you for leaving your candid feedback. We appreciate you taking the time to walk through these areas of improvement. After your project, we worked internally on the accountability of these issues. We also thoroughly walked our teams through the importance of making sure to take...
Nex-Gen Windows & Doors Replied:
Hi, Benjamin. Thank you for leaving your candid feedback. We appreciate you taking the time to walk through these areas of improvement. After your project, we worked internally on the accountability of these issues. We also thoroughly walked our teams through the importance of making sure to take...
Benjamin Jones gave Nex-Gen Windows & Doors a
1 star Review
Read more >