Lillian Homes

Overall all experience has been good
Dean Penney is a great credit to your product after the sale
He has been responsive with a great attitude
Glad to see you are getting tougher on HOA requirements
We expect greater crackdown on homeowners who don’t keep yards and flower beds in good shape
We have come to find out that there are a lot of first time homeowners who live in subdivision therefore need a sense of urgency on how front yards look
Also glad there will be a meeting later in month
Bottom line if you take a harder stance on hoa rules your homeowners will appreciate you more
Thanks

Unhappy. That’s all I have

Brenda enjoyed the experience with Lillian Homes

Our home is Beautiful. However, the project manager that was overseeing the build did not take pride in the work that was done on some things. Like caulking the door jams at the floor. Water coming through front door panels when we get heavy rains, water coming through interior garage walls when it rains heavily. We also have lots of bugs coming in the house. Which I understand bugs are normal for new homes, but this is a lot!!! We have pest control done monthly, and I am sweeping up dead bugs daily inside almost daily. It makes me wonder how sealed the home really is behind the walls. I have submitted 3 warranty requests on several things and we got a response via email and they came out, but the issue has not been fixed. I did get another follow up email from the builder to see if we still had issues and I explained we still do, but have not heard back after several...

I like the home everything was great except for the minor details like the electrical covers are loose or don't sit flush with the wall

Horrible customer service pre buy, worse afterward. Warranty repair work is a joke, takes months to get anything done.