I have worked with Level Creek twice within the last 3 years. My first experience with them was great. This last experience was horrible. I had a water loss and my insurance paid out to have the entire floors done. Level creek hired a contractor who did patch work and did not replace all of the flooring which was evident from the furniture discoloration. The owner did take ownership of the lack of honesty that occurred; and the floors were redone. Andy was bent on using the same contractor who kept trying to cut corners needless to say they had to remove the flooring 3 times one of which the padding was put down on the wrong side. The process took over 2 months for a job that was maybe 2 weeks. The owner is more concerned about the money than the quality of work done and the satisfaction of his customers. Promises were made that was not kept and I had to take many days off to babysit...
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Level Creek Property Restoration Replied:
Erica I am truly sorry your second experience with us was such a bad experience. Our goal was to have the sub-contractor take responsibility and correct the mistake. That was indeed our mistake. One of our core values is creating a remarkable experience and in this case we failed. I have used...
Level Creek Property Restoration Replied:
Erica I am truly sorry your second experience with us was such a bad experience. Our goal was to have the sub-contractor take responsibility and correct the mistake. That was indeed our mistake. One of our core values is creating a remarkable experience and in this case we failed. I have used...
Erica Hackett gave Level Creek Property Restoration a
1 star Review