Hidden Pet Fence of NY Inc

Great service our puppy was trained in a week

We've had our fence for about 2 weeks now and it's working out great. After using a DIY kind of invisible fence many years ago, Ralph answered all our hesitant questions at our initial appointment and helped put us at ease at trying a different brand. Our installer Nick was great and very friendly. Our dog, Paige is coming along nicely in their training program and is loving her new found freedom in the yard without a leash.

So far, we are extremely happy with our fence. We switched from invisible fence brand because of their poor customer service and the technician that came out was wonderful, knowledgeable, and he made sure we were perfectly set up before leaving. We haven’t had any issues yet but I was assured that I would be able to reach someone to troubleshoot any concerns that may come up in the future.

Wonderful service! Prompt, courteous, and the tech clearly loves dogs. Laura, support personnel, is outstanding! Thank you!!

Excellent customer service. Training was great with our new dog. Highly recommended!

Needed a fix in our line that accidentally got cut. Came right out. Found it right away and repaired it. Our pup remembered the guy and was super happy to see him again. Fence really works and employees have always been friendly.

Just had my hidden fence installed a couple of weeks ago by their technician Garrett. This guy was amazing and knows his stuff. He explained everything in great detail which is more that what I got from the “other” guys many years ago. Special thanks to Laurie as well who has probably spent at least an hour on the phone with me throughout several phone calls.

Garrett was awesome. Installed our fence quickly after reviewing the area in our lawn we desired. Did a great job with initial training as well. We highly recommend!

I spoke with Lori this morning because our one year old spaniel ran through the driveway yesterday, thinking she could go for her walk without her harness attached. She went back through but it didn't seem to be strong enough to really bother her. Lori helped me up the power on the color from the phone. Very easy to follow her directions and now I have the piece of mind that my dog won't try this again and if she does at least she will feel it and not want to again. Thanks Lori for your great customer service.

We had a fantastic experience with Hidden Pet Fence. Garrett was very helpful and knowledgeable. I will definitely be recommending them to my friends and family going forward!!