Tech was very professional and had excellent customer service. He assured us that he could clean the carpet and get 90% of any stain out! What a smoking deal right? Wrong.. ran the hose up my grass and I now have a wonderful dead line going through the grass that is growing. The carpets looked great when they were still wet. So great that we tipped the tech $$ when he was finished. When the carpets dried they looked 10x worse then before we got them cleaned… the carpet turned yellow on our stairs and all of the stains from before are much more noticeable. My wife reached out to the owner and let him know our frustrations and we haven’t received one call or text back. Friendly group of techs but honestly I wouldn’t use this service again and will warn anyone I can from using them.
Fusion Cleaning Replied:
I do appreciate the feedback Jeremy. I was out of town yesterday (Saturday) with my family and was unable to get messages, so I apologize for the frustration that caused you. We certainly take this seriously and always strive to give good service, so I have set up a time with your wife to come...
Fusion Cleaning Replied:
I do appreciate the feedback Jeremy. I was out of town yesterday (Saturday) with my family and was unable to get messages, so I apologize for the frustration that caused you. We certainly take this seriously and always strive to give good service, so I have set up a time with your wife to come...
Jeremy Aggerbeck gave Fusion Cleaning a
1 star Review
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