Customer service was excellent. Results were NOT 5 star which is disappointing since their reviews overall are very good. I had the carpets done prior to moving in and I'm glad I did, the carpets were so saturated, water came up when it was stepped on, it couldn't be walked on for three days. I paid extra for the scent treatment and got a wet carpet smell. When the carpets finally dried, they were crusty and did not look as though they'd been cleaned at all. Sadly, I would not recommend them to anyone and the results did not fit the bill
Fusion Cleaning Replied:
Hi Sierra. I just wanted to express our disappointment that you didn’t call and have us check this out if it wasn’t right. This job was done in May and this is the first I have heard there was an issue. We would never leave water so saturated that it came up when stepped on. I’m not sure if...
Fusion Cleaning Replied:
Hi Sierra. I just wanted to express our disappointment that you didn’t call and have us check this out if it wasn’t right. This job was done in May and this is the first I have heard there was an issue. We would never leave water so saturated that it came up when stepped on. I’m not sure if...
Sierra Hightower gave Fusion Cleaning a
1 star Review
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