Basement Builders

The company and all the contractors who work with basement builders were great! Read more >

The process of getting the quote and speciifications and picking the finishes was great. They paid attention to the detail and the quality of the work.That I have a five warranty for anything that might need addressing is fantastic. I think the communication during the process could have been better, other than that I am really I am really happy with the way my basement turned out. Read more >

Basement Builders consistently deliver outstanding results. Their commitment to customer service is truly exceptional, and they stand firmly behind their work. Any issues that arise are promptly addressed with a dedication to ensuring customer satisfaction. Thank you for your unwavering commitment to excellence and for always putting your customers first. Read more >

Basement Builders was great to work with. We had an issue with the painting however Basement Builders worked with us until we were satisfied the issue was rectified. Read more >

Our experience with the basement builders was fantastic. From A-Z the process was so easy! They gave a us clear and exact timeline for the process and truly stuck to it.
They were always here doing exactly what they said they would when they said they would.
We are thrilled with our basement, it's absolutely stunning, a dream come true!
We've never had such a positive experience with contractors before, highly recommend them!! Read more >

They recently finished our basement. The quality of the work is top notch and they finished the job even earlier than promised. All the expectations and designs are done in the beginning and then you don’t have to do anything until they are finished. They also get all the permits themselves and do third party inspection and deep cleaning in the end.
The only reason I am giving 4 stars ( I score 4.9/5 but not possible here!) is that communication can be improved. For questions or concerns, email is their communication method and usually phones go to voicemail. Some emails are not answered or late. They had the concerns under their radar but no or late responses sometimes made us wonder if they’ve seen our emails. That being said the quality and schedule of their work is designed in a way that you most probably don’t even need to contact them, but I would say that in rare cases... Read more >

4.5 stars! Well organized, project managers were solid, excellent proposal/agreement software that was easy to see what was included in the renovation project, they finished as per the agreed timeline, good communication when we needed it.
Only issue - one of the trade groups were not prepared with the supplies needed to do the job, so instead of going to get their own supplies they asked if they could use supplies that we had which we thought was not right since we were paying basement builders to supply their own supplies. Read more >

My wife and I recommend using Basement Builders for your basement development project. Knowing the right company for your project is key to success in my opinion and I picked Basement Builders solely based on their affiliation with Mike Holmes and their Google ratings. They did a great job, my wife's happy and we are not disappointed. The project was:
- 2 bedrooms, bathroom and living room, ~700sq ft
- Delivered on time and per quote
- Broken into three payments over time
- Incorporated custom cabinetry that they designed for us
- Old tiny windows replaced and cut to code size with wells
- We had nothing roughed in and they Installed all plumbing needed in the concrete with backflow valve
- Simple and easy interface with Don, Murray and Kristina. They provided ample communication on all design aspects.
- Multiple walkthroughs with Murray... Read more >

Areas for improvement:
- The review sessions felt rushed and changes weren't documented in the plans. Everything discussed should be amended to the plans on sight. This would remove any discrepancies and confusion.
- Heat. One of my biggest concerns on this project was how comfortable the basement would be. I had many discussions with people in different areas, but it was not something that anyone was familiar with. I would include this item as a separate review session, and have an itemized list of solutions to work with the client on. Read more >

The initial sales discussion was good, and I liked the initial feedback and plan regarding the project. Several other contractors gave me a quote without understanding what that amount included. I liked that the work was reviewed and corrected as needed. I liked that the level of workmanship was held to a high standard and respectfully completed within my home. Read more >