I am writing during year two of our warranty with Basement Builders. So far, every time we have had a crack or a door shift, Murray has been on top of it, getting someone in quickly to repair any issues as needed.
Last Sunday, we suddenly had water pooling between out vinyl floor boards in the basement. Normally this would have put me into an absolute panic, but the fact that the vinyl flooring Kristin had helped us track down is waterproof and that it didn't have an underlay meant we were safe from major floor damage. (We have had issues with water leaking into floors in the past and that fear never really leaves you).
The other major reason for not panicking is because Basement Builders has come back every single time to resolve even the smallest issue so I trusted without a doubt they would come back for this. I called Murray on that Sunday. Despite...
Basement Builders Replied:
Thank you so much for sharing your experience we truly appreciate it. Your satisfaction is our top priority! I will pass your kind words off to our team right away
Basement Builders Replied:
Thank you so much for sharing your experience we truly appreciate it. Your satisfaction is our top priority! I will pass your kind words off to our team right away
Nicole Ko gave Basement Builders a
5 star Review
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