Autto

The dealer we took our car to submitted a claim to Autto and originally they denied the claim. After a few phone calls and some clarifying information, Marissa was able to help get a portion covered. Marissa, and Autto did a great job working through this issue with me, and took time to actually understand my concerns/point of view.

Very horrible company that will find any stupid reason to not honor the warranty on a newly purchased vehicle nor refund for the contract that they don’t honor , new vehicle down barely 2 months old and completely screwed by this company, I have a nice 20000 lawn decoration now , disbelief on the false advertisement of such a company, don’t ever invest in this , save the money and pay out of pocket they will just say you were on the minimum oil line so your denied due to lack of maintenance

AUTTO is testament to the theory that one person's vision and integrity matter, particularly in an industry fraught with the lack of such. I will likely buy a branded titled vehicle again, as long as I can get a premium warranty via AUTTO.

My story: So I bought a '22 Ford F-150 HYBRID pickup truck (Powerboost) 15 months ago, with a 6.5 foot bed, and a higher than typical payload capacity... a Unicorn. I found it in Salt Lake City from a dealer focused exclusively on branded (salvage) titles, so the Ford warranty was voided. After flying to SLC from CA and silly-long hours of due diligence with the F&I guy (I have a commercial lending background, and had an understanding of the "indirect auto lending" business), I bought the truck and the strongest warranty offered by AUTTO.

In early October '24, my truck gave a cluster of warning lights a...

Autto has been an amazing help to me many times. I’ve had trouble keeping the ball rolling with some places, but Dustin is an amazing employee and is always available. Working with Dustin has been quick and easy, and he is always very kind, polite and professional! With my last two claims all it took was ONE call to Dustin and I didn’t have to worry about it anymore! I am very impressed with Dustin and Autto!

Dustin was fast and knowledgeable and very helpful

I’ve had the pleasure of talking to a few people from autto and am very pleased with their communication, integrity, and promptness with approving work. However, I highly recommend everyone looks through the fine print. Dealer sold me this warranty and said If anything were to happen to the drivetrain of my truck this warranty would cover the entirety of the work needed with the exception of the $100 deductible. When time came to use the warranty I realized the dealer wasn’t truthful and sold me the lower package that has a max payout of 2500 dollars. It was disappointing discovering I would still owe so much on my repairs.autto did everything they could to help me out with this even though they had already upheld their end of the bargain, which speaks largely on the quality and integrity of this company and their people.

I have worked with Autto as the owner of a local auto shop and while my initial impressions were not positive, Autto has gone out of their way to contact me to try and make things right. In my original review, I stated that Autto had originally approved a list of items and then later declined many of those already approved items. I had tried to get answers as to why this happened, but I was not able to get a hold of anyone that knew why. Unfortunately it took leaving a very negative Google review to get someone to contact me who was able to answer my questions. After I was contacted, I was finally able to get my questions answered and the customer taken care of, with their car repaired and safely driving down the road. The representative from Autto told me that they would work to improve communication within the company and to make sure that a mess, like the one I was in with them,...

Went to make my first claim on a radiator hose, and was denied because it's a maintenance item. But apparently all my other maintenance items like oil changes, rotors, shoes, etc are covered. First I'm hearing about this. Not entirely sure why maintenance items are covered, but at the same time not covered. Which is it?

4-Stars.

It would've been 5-Stars if they can speed up the Claim process. Usually it is a day but sometimes Claims can take up to 3 days and your car is just sitting in shop waiting for approval.

Besides that, I am glad I had bought the extended warranty for my 2016 MiniVan.
Within a month of buying engine cooler was acting up then engine starter went out and now gearbox issues.. Autto paid most of the expenses and have saved me at-least 2000$ on repair costs.

If you are buying a used car, consider buying an extended warranty.. it will definitely save your wallet.

I had GAP and extended warranty with Autto. They are the worst. Wish I could give 0 stars. Filing my GAP claim has been a nightmare. They sent me a list of required documents. I responded and provided the documents and then heard nothing. After being on hold 45 minutes for several days in a row, they said they were waiting for my documents. They found my email that they hadn't even opened and said someone will get right on it and call me back by end of day. Nothing. Again several days of 45 minute wait times to be informed I'm missing documents. After pointing out they are included in my my email they said oops, I'll upload now and get back to you today.
Warranty repairs were they same. They take forever and they repair shop can't get through to get payments or they send the wrong amount. They've been a horrible company to work with. I've contacted car dealers who use them to...