We like to call Jen the dog whisperer. In 2004, we had just received a 3 year old Westie from a friend. We didn't know at the time that the dog had not received much basic training or was house broken. We had never used a dog trainer before. When Jen arrived at our home the first time she had the immediate attention of the dog. Basically, she trained us to communicate with the dog. After four meetings the dog was obeying commands, performing tricks and was completely house trained. Our Westie is now 14 years old and still responding to the positive training she received from Jen. It was a wonderful learning experience and we have stayed friends all these years. We highly recommend Jen for any behavior problems you may have with your four legged family member.