My experience with Wallace & Sons was exceptional. Not only are their technicians extremely experienced and knowledgeable but also they are respectful of property. They pay attention to detail and go out of their way to complete a job. I found the technicians to not only repair what the service ca... See More
Roseanne is the best! Five minutes on phone patiently walked me through my situation. That’s top notch customer service! So important with these sometimes temperamental elevators.
We have been extremely pleased with the professional, courteous, friendly and knowledgeable staff of the field employees and office staff alike. We very much look forward to doing business with Wallace & Sons in the coming years.
Helpful customer service via phone and email allowed me to fix an elevator problem without need for a service call....
I loved Wallace and Sons Elevator because they really know what they are doing! After months of dealing with another company that had no idea how to fix the elevator, I finally gave up and found Wallace and Sons.
One appt to diagnose the problem and 1 appt to fix the problem. No nonsense, showed up... See More
I was very pleased with the help I received from Nicole in your Customer Service Dept recently.
We had a problem with the elevator door being locked not allowing us to use it.
We tried using the elevator key and it was just not working. So I called and Nicole was very helpful
directing me how to ... See More
Nicole was excellent. Very patient and very instructive. Great customer service !
What a pleasant experience working with Wallace and Sons. From the initial phone call to report a problem to the technician’s arrival.
The office was pleasant, professional and accommodating.
They listened to my problem and immediately took action to fixing it. The technician Dan arrived on time.... See More
The serviceman was very professional very good all around
Helpful customer service via phone and email allowed me to fix an elevator problem without need for a service call.
This company is responsive, informative, and fair. New is not always what you want to hear with a contractor, but it's good to know that there are companies like this one that report honestly and deal fairly. You get what you pay for. Wallace and Sons cuts no corners and sugar coats nothing. BUT WE'RE TALKING ABOUT ELEVATORS!!!! WHO WOULD CUT CORNERS ON THAT? Great staff in the back office answers phones, rarely leaves you on hold long, and gets you the appointments or info you need. As a local real estate agent that often is in need of contractor service, I highly recommend this one to my clients.
Shortly after some serious health issues that precluded my use of stairs, I visited my Summer home on Long Beach Island to recuperate. Upon arriving on a... more
The employees of Wallace & Sons Elevator are second to none. Several guys have been here for different tasks and each one has been professional, friendly,... more