Bob was awesome. He had already been at the place for a couple of hours doing a thorough inspection. This house is pending foreclosure so we were nervous. Bob installed his own batteries into the thermostat -- so we were pleasantly surprised to be walking into a cool environment (a real bonus on a hot AZ afternoon). Bob was very patient as he explained everything to us; my wife arrived much later and he was quite happy to go through the entire walk again for her. Bob's humor and thoroughness put us right at ease -- we now feel well-armed to make a decision about the purchase of this house. Thanks Bob!
-- Craig S